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Simba01
Level 1: Cadet

Not my number in 24/7 app

Have spoken to Telstra at least 4 times regarding being able to see ex partners and now his new partners details and usage in my Telstra 24/7 app. Presuming they can also see my details/usage which is very annoying. This is a new number which I’ve set up in an account under my own name, my old phone was linked to him but not this new one. Telstra assure me each time it’s only in my name, my email etc...but why can I see their details. How do I get rid of them ? I’d leave Telstra if I could but I’m contracted for another year ! 

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Support Team
Support Team

Re: Not my number in 24/7 app

Hey Simba01,

 

I can appreciate your concerns with the incorrect details being accessed via the Telstra 24/7 App and My Account services and apologise for any inconvenience this has caused Smiley Sad 

 

We will have to re-register the Telstra ID that has you liked into the old details and then have a new profile started with the services under your details. I would recommend having this raised via the official complaints process so we can have a case manager assigned to have this investigated and resolved further. This can be completed via the steps at 

 

https://tel.st/2lh5r

 

Let us know if you have any issues with this being raised further. 

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