Level 1: Cadet

Refund for AFL Live pass duplicate payments

The big corporations strike again through deceit and confusion.


I have my automatic yearly pass set up which is paid through Paypal to Google, but for some reason Telstra decide they want their share and take $14.99 per month without authorisation. 


I want a full refund from Telstra for every single payment of $14.99 for the past 9 months please or I will seek assistance from the ombudsman.

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Support Team
Support Team

Re: Refund for AFL Live pass duplicate payments

Hi @ke25rolla


Thank you for your enquiry, my apologies for any issues you're experiencing with AFL Live Pass. 


Had you subscribed via the website prior to setting up your subscription through GooglePlay? 

If you did but didn't cancel this subscription, that would be why you've continued to be charged. 


I'm happy to investigate this for you, I've sent you a private message to request further information. 


To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a envelope icon. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the menu icon (top left), scroll to bottom & log in. Once you've done this, tap the menu icon again & scroll to the bottom until you see "Messages". This is your inbox & will contain any private messages you receive via CrowdSupport

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