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Heb
Level 2: Rookie

Telstra 24/7 App

Answered

The bar graph that show usage on your device has disappeared off the phone, do you know how to reinstall it as it is handy, the rest of the app seems to be working fine

1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: Telstra 24/7 App

It sounds like you're talking about the data usage widget from the app. Depending on how that handset works, you should be able to touch and hold your finger down on the screen until a menu comes up, then choose whichever option is closest to "add a widget" or just "widget". Then scroll through the list of available widgets and the Telstra 24x7 one should be near the bottom, since Telstra is near the end of the alphabet. Once you've clicked on the widget it should come up with a screen asking you which service you want the widget to show the details of if you have more than one that can be shown. Once you've selected the service you want displayed in the widget it should appear again and off you go. Let me know if that helps?

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5 REPLIES 5
Support Team
Support Team

Re: Telstra 24/7 App

Hi Heb,

Are you using an Android handset by any chance? If so what sort of handset is that?

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Heb
Level 2: Rookie

Re: Telstra 24/7 App

It is a Sony XPeria and the graph was there previously

 

Support Team
Support Team
Accepted Solution

Re: Telstra 24/7 App

It sounds like you're talking about the data usage widget from the app. Depending on how that handset works, you should be able to touch and hold your finger down on the screen until a menu comes up, then choose whichever option is closest to "add a widget" or just "widget". Then scroll through the list of available widgets and the Telstra 24x7 one should be near the bottom, since Telstra is near the end of the alphabet. Once you've clicked on the widget it should come up with a screen asking you which service you want the widget to show the details of if you have more than one that can be shown. Once you've selected the service you want displayed in the widget it should appear again and off you go. Let me know if that helps?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Heb
Level 2: Rookie

Re: Telstra 24/7 App

Thanks so much, yes that worked but it did not come up and ask which service, just worked for the phone it was on but that's fine.

 

Support Team
Support Team

Re: Telstra 24/7 App

That's probably the only service the widget will work for then, glad I could help =).

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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