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funsizedmarsbar
Level 1: Cadet

Telstra 24/7 app account details

How do I edit or change the mobile number in my account details? I have changed plans and have a new number, but it is still displaying my old number.

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Support Team
Support Team

Re: Telstra 24/7 app account details

Hi there.

 

In order to get to the bottom of what's going on here, there are a few things I'd like to know.

 

Did you do a change of number or sign up a new service that came with a new number? When did you make the change? Are you logged into the app using a username and password or just using mobile authentication? Have you tried removing the app and reinstalling?

 

Please let me know and I'll do my best to help you resolve this issue.

 

-Kieran

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