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PhoenixAshes
Level 1: Cadet

Telstra 24x7 Account Restriction

I was trying to login to my Telstra 24x7 app to look at when my next bill was but when I go to sign into the app I get a screen saying Account Restriction "Your account does not have the appropriate security level to use this app." 

I was not having this issue a few weeks ago. The account only has the one device on it and the plan is only used by myself. 

I have uninstalled and reinstalled the app only to have the same thing happen again. I have also logged into my account on a web browser and I can not view anything in billing. How can I fix this issue as I need to pay by bill fairly soon?


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8 REPLIES 8
HilaryMcK
Level 1: Cadet

Re: Telstra 24x7 Account Restriction

I have this issue too
xx_dannie_xx
Level 1: Cadet

Re: Telstra 24x7 Account Restriction

I am having the same problem, opened my app today to check my bill & can't even access it! So frustrating. I have deleted & re-installed the app as well, which did nothing.
Support Team
Support Team

Re: Telstra 24x7 Account Restriction

Sorry you're all having trouble with this folks, Can I get you to see if the desktop version is working for you  http://tel.st/cpyn

Angela 

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PhoenixAshes
Level 1: Cadet

Re: Telstra 24x7 Account Restriction

Thanks for replying Angela. When I log into the the Telstra site on a web browser it says no account found and under it is says "Your account details cannot be displayed but you may be able to use
Billing and Payments (which didn't work yesterday but is showing up today)

Telstra Business Dashboard (which does nothing and comes up with a prompt saying that some customers may not be able to view their services online)

Mobile Data Usage Meter (which was working yesterday and also today)

And My Bigpond (the link just brings me to the Telstra support page)
Support Team
Support Team

Re: Telstra 24x7 Account Restriction

You're a champion PhoenixAshes,

Thanks for this, I'll pass it onto our support team for their attention. 

Appreciate your time.

Angela 
 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Di80
Level 1: Cadet

Re: Telstra 24x7 Account Restriction

I am having the same issue as Phoenix and the Telstra chat won't load either! I tried phoning and they said they couldn't help me it had to be sorted on chat! Now what??
Support Team
Support Team

Re: Telstra 24x7 Account Restriction

Hi Di80, can I ask if you have tried uninstalling and reinstalling the App please? This can sometimes help resolve the issue. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra 24x7 Account Restriction

Telstra chat's not loading on a phone?

Make sure you're not using safari (try chrome on an apple device) and madesure that 'show desktop site' is checked in the browser settings
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

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