Shaindy
Level 1: Cadet

Telstra 24x7 App How to add new mobile number and remove old one

Hi,

I have 3 mobile numbers showing on the 24x7 App (I have a business plan account). 2 mobile numbers are current and 1 has been disabled for years. I have now added an other mobile number to my Telstra account.

How do I change the details on the App to remove obsolete number and add new number?

Online states

If you're adding another service:
Select 'Account Settings' in the Profile & Preferences menu.
Select 'Add an Account' in the Accounts section.
When prompted, enter the pre-paid mobile or home phone number of the service you want to add.
Select 'Save' to add your new service.

As far as I can see there is no profile and preferences or account settings !!!!!!!!

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
Support Team
Support Team

Re: Telstra 24x7 App How to add new mobile number and remove old one

Hi @Shaindy,

 

Thanks for reaching out. I'm sorry to hear about this issue, I can understand your frustration.

 

Does MyAccount show the correct services?

 

Please let me know.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now