Level 1: Cadet

Telstra 24x7 App How to add new mobile number and remove old one


I have 3 mobile numbers showing on the 24x7 App (I have a business plan account). 2 mobile numbers are current and 1 has been disabled for years. I have now added an other mobile number to my Telstra account.

How do I change the details on the App to remove obsolete number and add new number?

Online states

If you're adding another service:
Select 'Account Settings' in the Profile & Preferences menu.
Select 'Add an Account' in the Accounts section.
When prompted, enter the pre-paid mobile or home phone number of the service you want to add.
Select 'Save' to add your new service.

As far as I can see there is no profile and preferences or account settings !!!!!!!!

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Support Team
Support Team

Re: Telstra 24x7 App How to add new mobile number and remove old one

Hi @Shaindy,


Thanks for reaching out. I'm sorry to hear about this issue, I can understand your frustration.


Does MyAccount show the correct services?


Please let me know.

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