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Chestermania
Level 2: Rookie

Telstra 24x7 App data usage

Answered

We have two iPhones.  Data usage does not show for one number but says "Data usage details are currently unavailable.  Please try again in a few minutes".  Yet data usage shows correctly for the other iPhone number.

Any clues as to why?

1 ACCEPTED SOLUTION

Accepted Solutions
Chestermania
Level 2: Rookie
Accepted Solution

Re: Telstra 24x7 App data usage

Everything back to normal again this morning.  Data for both iPhones now showing.

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2 REPLIES 2
Chestermania
Level 2: Rookie
Accepted Solution

Re: Telstra 24x7 App data usage

Everything back to normal again this morning.  Data for both iPhones now showing.

Support Team
Support Team

Re: Telstra 24x7 App data usage

Glad to hear Chestermania Smiley Happy

If you come up against these troubles again, I'd recommend force closing the app & reopening. If this doesn't help, please log out, delete the app, reinstall & log back in. Additionally, you can check your usage via My Account http://tel.st/cpyn . If you would like us to make sure everything is ok on our end, please contact us via http://tel.st/8qpr or by calling 1800266000.

 

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