Telstra 24x7 app

[ftilt]

Cannot save nicknames error message 

this happens on an iPhone running current iOS 

[Smiley3 · Accepted solution]

Hi ftilt,

You could try editing the nicknames using your Telstra My Account.

https://www.my.telstra.com.au/myaccount/home

In mobile view press on the 3 lines top left of the screen.

Press on "Account Settings".

You'll see Account nickname, then you can edit the service there. 

[ftilt]

Thanks smiley3

It’s fine on the web browser, just the app is broken.

[Smiley3]

Hi ftilt ,

If you wish to report the problem you can do so in the 24/7 App.

Press on the Profile icon then press on "Give feedback".

[ftilt]

Yes, no problem updating nicknames outside of app. 

However the nicknames do not appear in the app.

This reduces the usability as I need to know the service name to recharge etc

This issue is without solution for now 

[Matsuda]

Hi ftilt, 

I'm sorry to hear this has been your experience and that a resolution hasn't been found for this issue yet.

If you're unable to complete the feedback on the app you can also provide feedback here.

Let me know how you go.

- Matty

[ftilt]

Thanks @Matsuda 

have provided feedback-though it’s clearly a defect and not a feature request.

cheers

[ftilt · Accepted solution]

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@ftilt wrote:

Thanks @Matsuda 

have provided feedback-though it’s clearly a defect and not a feature request.

cheers

---

And just like that the gods  have been kind and the app is behaving. 

Thanks for the support 

[Matsuda]

Thanks for keeping us updated ftilt!

It's wonderful to hear the app is behaving again.

I'm confident that by raising this feedback it will give our team an area to focus if this were to happen again.

I appreciate your time with this and I hope you have a spectacular week from all of us at Telstra.

- Matty