CrowdSupport®
ftilt
Level 2: Rookie

Telstra 24x7 app

Answered

Cannot save nicknames error message 

 

this happens on an iPhone running current iOS 

2 ACCEPTED SOLUTIONS

Accepted Solutions
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Telstra 24x7 app

Hi ftilt,

 

You could try editing the nicknames using your Telstra My Account.

https://www.my.telstra.com.au/myaccount/home

 

In mobile view press on the 3 lines top left of the screen.

Press on "Account Settings".

You'll see Account nickname, then you can edit the service there. 

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.
ftilt
Level 2: Rookie
Accepted Solution

Re: Telstra 24x7 app


@ftilt wrote:

Thanks @Matsuda 

 

have provided feedback-though it’s clearly a defect and not a feature request.

 

cheers


And just like that the gods  have been kind and the app is behaving. 

Thanks for the support 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
8 REPLIES 8
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Telstra 24x7 app

Hi ftilt,

 

You could try editing the nicknames using your Telstra My Account.

https://www.my.telstra.com.au/myaccount/home

 

In mobile view press on the 3 lines top left of the screen.

Press on "Account Settings".

You'll see Account nickname, then you can edit the service there. 

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.
ftilt
Level 2: Rookie

Re: Telstra 24x7 app

Thanks smiley3

It’s fine on the web browser, just the app is broken.

Level 22: Superhuman
Level 22: Superhuman

Re: Telstra 24x7 app

Hi ftilt ,

 

If you wish to report the problem you can do so in the 24/7 App.

Press on the Profile icon then press on "Give feedback".

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.
ftilt
Level 2: Rookie

Re: Telstra 24x7 app

Yes, no problem updating nicknames outside of app. 

However the nicknames do not appear in the app.

 

This reduces the usability as I need to know the service name to recharge etc

 

This issue is without solution for now 

Support Team
Support Team

Re: Telstra 24x7 app

Hi ftilt, 

 

I'm sorry to hear this has been your experience and that a resolution hasn't been found for this issue yet.

 

If you're unable to complete the feedback on the app you can also provide feedback here.

 

Let me know how you go.

 

- Matty

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

ftilt
Level 2: Rookie

Re: Telstra 24x7 app

Thanks @Matsuda 

 

have provided feedback-though it’s clearly a defect and not a feature request.

 

cheers

ftilt
Level 2: Rookie
Accepted Solution

Re: Telstra 24x7 app


@ftilt wrote:

Thanks @Matsuda 

 

have provided feedback-though it’s clearly a defect and not a feature request.

 

cheers


And just like that the gods  have been kind and the app is behaving. 

Thanks for the support 

Highlighted
Support Team
Support Team

Re: Telstra 24x7 app

Thanks for keeping us updated ftilt!

 

It's wonderful to hear the app is behaving again. Smiley Happy

 

I'm confident that by raising this feedback it will give our team an area to focus if this were to happen again.

 

I appreciate your time with this and I hope you have a spectacular week from all of us at Telstra.

 

- Matty

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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