They are providing a wrong information, i had lost my device and i complain in stay connected, first they said you will get your devoce within 1-2 business days, but now ita 5th business day and they doesn't dispatched yet. And now they guys are saying that it will take 10 business days. I highly recommend to everyone that VODAFONE is much much much better than Telsra
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Hey man try get them to pay for the time you did not have your phone somehow. Because we are still paying for a service we don't have.