Level 1: Cadet


hi there ! I have recently purchased an apple watch.  logging into the Telstra 24/7 app I have found that add anything to my plan such as Telstra one number  as an error comes up stating that "the services isn't linked to the Telstra ID you entered"  I have tried on the pc to log in and add Telstra one number and it tells me I don't not have the appropriate authorisation " I have reset passwords ect to no effect

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Support Team
Support Team

Re: Telstra

Hi chris223,


This issue is one that needs to be looked into further by our My Account team on live chat at this link and they'll get this sorted.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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