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Telstra 24x7 App

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Community Manager MargieDee Community Manager
Community Manager

We recently tried to migrate customers from Telstra App to Telstra 24x7 App, but were unfortunately unable to do so. We're really sorry for any inconvenience caused. To replace it, long press the widget and drag it off the top of the screen and then ...

Asmoedean
Level 1: Cadet

New customer to testra here.When I set up the app, I am using the same telstra ID and password to login but it does not work. It is the same one I use here to log in to the website.DO i need another login for the app.Note: the app picks up my phone n ...

BuddhaB
Level 1: Cadet

Hi, ever since the new App was launched, I can’t get to Parental Contols...can anyone else?

Ksteg
Level 1: Cadet

Hi,
I’ve downloaded the latest app and I still don’t have the ‘payment extension’ icon on there, it shows the icon on the picture of the app on the Telstra site but I can’t find it anywhere on my app. Anyone know how to find it?
Cheers

zempalis
Level 1: Cadet
screen_name123
Level 1: Cadet

I have updated to the latest version of the 24/7 app and to much annoyance, when I try to recharge, it asks me to use an internet app to open my Telstra online account to recharge from there. What is the point of an app if this is what it does? I may ...

JessicaSG34
Level 1: Cadet

I just received my monthly bill via email as usual, but when I log in to go and pay it's not showing up with a this recent bill.

Mikerivken
Level 1: Cadet

Mobile data usage shows, but no home internet usage for the last 4 weeks.

LMcOz
Level 1: Cadet

I separated my mobile phone from family bundle account and then the 24x7 app would not recognise my account nor would reset password work. I called Telstra and operator did not sound sure but said reinstall the app. That didnt work.My latest attempt ...

Frogg1
Level 2: Rookie

Hi I have a bill for a phone I sent back

KP81
Level 1: Cadet

Upon logging in to 24x7 app with correct credentials I am presented with error message, 'Your Telstra ID is not connecting. Please try again in a few minutes.'

I have already attempted the following:
- Trying again in a few minutes
- Resetting password
- ...

togax
Level 2: Rookie

I have a Samsung S5 and recently installed the latest Telstra 24/7 app. Now on my home screen the original Telstra widget box with the white background keeps saying "please replace this widget with the telstra 24x7 widget". However, when I touch that ...

Bazza4
Level 4: Private Eye

Yesterday (Sunday 18th Feb) when I clicked on the Telstra 24/7 app I was told it was down for scheduled maintenance. Today when I checked the app my wife’s PrePaid Extra phone has disappeared from the app together with the recharge option. Was this p ...

BernieLaw
Level 3: Gumshoe

The telstra 24 X 7 app has a feature to track progress of your service call. However for me is says no current open or closed calls. Internet went out last Tuesday, I reported on Wednesday and tech is due next Tuesday (if available). So why does 24x7 ...

COLPET
Level 1: Cadet

Keep getting error in 24x7 app when trying to track faults. Tty again in a few minutes - it has been days !!! 

xp100
Level 2: Rookie

where do you find the fault tracker in 24/7 I was told by Caye three days ago to follow my case it was easy to find & track my case number cant find a thing ?

shazdazler
Level 1: Cadet

im trying to connect telstra tv, but i have no available hdmi points left to use on my tv

NASCAR2448
Level 1: Cadet

I get vulgar e mails and when I go to unsubscribe ( even though I never subscribed to them in the first place, I have to submit me email address. I get a message that this was successful, however they still keep coming and are increasing.  I feel lik ...

Chiller
Level 1: Cadet

How much is it to set up additional email addresses under the one account?

baraz
Level 2: Rookie

I do not want to save my password. How can I do that and change it back to not save it automatically? 

redwin100
Level 1: Cadet

How do I switch on fault tracking in my account kind RegardsChris

Asmoedean
Level 1: Cadet

New customer to testra here.When I set up the app, I am using the same telstra ID and password to login but it does not work. It is the same one I use here to log in to the website.DO i need another login for the app.Note: the app picks up my phone n ...

screen_name123
Level 1: Cadet

I have updated to the latest version of the 24/7 app and to much annoyance, when I try to recharge, it asks me to use an internet app to open my Telstra online account to recharge from there. What is the point of an app if this is what it does? I may ...

Mikerivken
Level 1: Cadet

Mobile data usage shows, but no home internet usage for the last 4 weeks.

Telstra_h8r
Level 1: Cadet

Can't login to the 24/7 app, get this message "Your account does not have the appropriate security level to use this App"

Ive uninstalled and reinstalled several times. No difference. Ive spoken to the help lines, useless. What and why am i paying for ...

Darrend68
Level 1: Cadet

I can’t see my mobile data usage on app or website all day how come? I hope I don’t use all my mobile data today and not know about it

roopieau
Level 3: Gumshoe

Since signing up Mid November 2017 i've spent over 11hours on the phone trying to sort issues.  One annoying thing is that support keep asking me if I use the 24x7 app. yes I do. ahhhhhhh. how many times do I have say this.  I wish that support could ...

cjhayes
Level 1: Cadet

Hello,   How is it that there are services available to personal customers that are not available to business accounts?   For example, it took a long while for Telstra Air to be available to business clients (and even then there was no announcement i ...

wangqiang
Level 1: Cadet

Dear Kenobi, Shellock or AlistairQWA   We try to send email to <removed>, receive the error message ”554 connection refused. see https://senderscore.org. ib114”   Please help us solve this issue.   Date:06/11/2017 HKT 3:14 PM Send Domian: @CQ.ycef.co ...

FrustratedSL
Level 1: Cadet

Had a need to review detailed records for data, phone and SMS usage recently after an overseas trip.   Could not get them from 24X7 App.   Tried logging into MyAccount using Safari.   Could see the unbilled usage but nothing that had been billed.  Tr ...

CaptainKirk1
Level 8: Inspector

I have a suggestion for the Telstra Home Dashboard app. Is it possible for the 'Nicknames' and identified devices (e.g.: Laptop, Mobile, IPTV, etc.) to flow through to the Modem itself. This would be a huge benefit and win to our customers, so when t ...

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