Accounts & Plans

Telstra 24x7 App

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Community Manager MargieDee Community Manager
Community Manager

We recently tried to migrate customers from Telstra App to Telstra 24x7 App, but were unfortunately unable to do so. We're really sorry for any inconvenience caused. To replace it, long press the widget and drag it off the top of the screen and then ...

Level 1: Cadet


I can't log in to my 24/7 account

Level 1: Cadet

I can choose an option on 24/7 chat and then screen goes grey and It won’t link me to a chat

Level 2: Rookie

Hi Telstra,
My Telstra 24x7 has not shown my home broadband data usage for a number of months. Is there a known issue that is affecting multiple users or is there something wrong with my account? I have logged out and back in, deleted and reinstalled ...

Level 1: Cadet

Hi the Telstra mobile protect just suddenly stopped working 3 weeks ago and comes up with an error...I have phoned several times and been in the 24/7 chat and no one can help me...can someone please get to the bottom of this because I need it so I ca ...

Level 1: Cadet

I’m frustrated rang you twice and waited 2 days no internet you said back 6-7pm still too long make not happy with you service so bad and lies me

Level 2: Rookie

Is there a problem with Telstra My Account or 24x7 app? On both my PC browser and also on 24x7 app on mobile I'm getting no updates since last week. "Data usage is currently unavailable" Refresh or try again later. Also Http 400 errors on browser whe ...

Level 2: Rookie

-When I attempt a log in I get a message that reads: "Account restriction - Your account does not have the appropriate security level to use the app".  What's going on?

Level 1: Cadet

I have spent time with two helpful people on live chat but the only solution offered was to recharge through the website, which I did, successfully. But I need to be able to do it through the app. Is there still a problem with the app? I do have the ...

Level 1: Cadet

Every time I try to recharge using PayPal, I get a black screen?I cannot pay by this method. Why?

Level 2: Rookie

I have a Samsung S5 and recently installed the latest Telstra 24/7 app. Now on my home screen the original Telstra widget box with the white background keeps saying "please replace this widget with the telstra 24x7 widget". However, when I touch that ...

Level 4: Private Eye

Yesterday (Sunday 18th Feb) when I clicked on the Telstra 24/7 app I was told it was down for scheduled maintenance. Today when I checked the app my wife’s PrePaid Extra phone has disappeared from the app together with the recharge option. Was this p ...

Level 1: Cadet

im trying to connect telstra tv, but i have no available hdmi points left to use on my tv

Level 1: Cadet

I get vulgar e mails and when I go to unsubscribe ( even though I never subscribed to them in the first place, I have to submit me email address. I get a message that this was successful, however they still keep coming and are increasing.  I feel lik ...

Level 1: Cadet

How much is it to set up additional email addresses under the one account?

Level 2: Rookie

I do not want to save my password. How can I do that and change it back to not save it automatically? 

Level 1: Cadet

Hi, Can I activate a prepaid sim card onto my existing postpaid number & account. The prepaid has not been activated yet, so can I activate on my old number & keep using my old plan so changing the prepaid sim into a post paid?

Level 2: Rookie

I'm not sure when this happened, but recently at least.  I have a Samsung 4SMini with Android 4.2.2 - when I check the 24X7 widget for data usage I get the message Wifi needs to be turned off.  I turn off Wifi, but the 24X7 app continues to tell me t ...

Level 1: Cadet

Hi Guys,

Not sure if this is by design, but I can't seem to get a widget on my home screen to show my shared data usage. It let's me select any and all of my plans individually, but not the total shared data, the way that going into the 24x7 App would ...

Level 2: Rookie

  I am receiving this error, (Playback Error onDrmWorkflowError) on my iPhone 6 plus and in my library the movies are marked as "Expired at 10:00am, Thursday 01 Jan. 1970". I removed the BigPond movies app and reinstalled and still get the same error ...

Level 3: Gumshoe

Since signing up Mid November 2017 i've spent over 11hours on the phone trying to sort issues.  One annoying thing is that support keep asking me if I use the 24x7 app. yes I do. ahhhhhhh. how many times do I have say this.  I wish that support could ...

Level 1: Cadet

Hello,   How is it that there are services available to personal customers that are not available to business accounts?   For example, it took a long while for Telstra Air to be available to business clients (and even then there was no announcement i ...

Level 1: Cadet

Dear Kenobi, Shellock or AlistairQWA   We try to send email to <removed>, receive the error message ”554 connection refused. see ib114”   Please help us solve this issue.   Date:06/11/2017 HKT 3:14 PM Send Domian: ...

Level 1: Cadet

Had a need to review detailed records for data, phone and SMS usage recently after an overseas trip.   Could not get them from 24X7 App.   Tried logging into MyAccount using Safari.   Could see the unbilled usage but nothing that had been billed.  Tr ...

Level 8: Inspector

I have a suggestion for the Telstra Home Dashboard app. Is it possible for the 'Nicknames' and identified devices (e.g.: Laptop, Mobile, IPTV, etc.) to flow through to the Modem itself. This would be a huge benefit and win to our customers, so when t ...

Level 1: Cadet

Does BigPond email have 2 stage verification to prevent hacking?

Level 1: Cadet

Thank you for the new update, another app with adds is just what we asked for

Level 1: Cadet

I want you to give me an email sign in box on my Telstra 24/7 app please

Level 1: Cadet

Further to my previous question (to which I received a private reply which has disappeared) I cannot access SBS programs either through the new app or any other way. When I log in and choose any program all I get is a black screen saying that it cant ...

Level 1: Cadet

Hi. I have just (09/10/16) downloaded SBS on demand app to ipad 2 (ios9.3.5) but when I click on a program I get a  black screen which after about 1 minute say 'unable to load program. SBS has been informed.'Any clues?ThanksPeter