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Telstra 24x7 App

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Telstra (Retired) MargieDee
Telstra (Retired)

We recently tried to migrate customers from Telstra App to Telstra 24x7 App, but were unfortunately unable to do so. We're really sorry for any inconvenience caused. To replace it, long press the widget and drag it off the top of the screen and then ...

DB22
Level 2: Rookie

The  app no longer responds when the "Usage" screen is tapped. which includes the Call, Message, & Data options. All other aspects of the app works OK except this one. I am using the latest IOS 12.1.1 and also the latest update to the app Thanks

Wizard1o1
Level 1: Cadet

When i login to my Telstra 24x7 app it says that I don't have the appropriate security to accesses it.... Plz give an answer so I can use the app...

RedZephyr
Level 1: Cadet

Is anybody else having issues receiving their 24/7 Chat conversations via email at the end of your chat? I have tried multiple times when using it to send a copy of the chat to my email and it has never come through. (Have double checked email addres ...

Martinjd
Level 1: Cadet

Is there currently a problem with Telstra 24/7 app & via desktop not working ?

Luba18
Level 1: Cadet

How do I add my new mobile number to my Telstra account so I can manage the prepay account

Martinjd
Level 1: Cadet

I have spoken to Telstra & both are unavailable 'due to a technical issue'. Unable to advise me how long before they expect to have them working again.

DebraJ
Level 1: Cadet

Prepaid plan i wanted $40 plan but it only gave me the $30 plan how can i change this to $40 as the $30 plan is useless to me i make international phone calls to NZ

LinP
Level 2: Rookie

In the last month or so my phone description on the 24x7 app has changed from Pre-Paid to Shared. Does anyone know why this would happen or explain what Shared means. I have several, all Post-Paid phones attached to the same Telstra Account.

3dogs
Level 1: Cadet

Just updated the 24/7 chat app. Worse than before, twice as long to use and telstra representative wasn't very knowledgeable at all. I was told to Google an app that might help. NOT HAPPY TELSTRA. ..

Wizard1o1
Level 1: Cadet

When i login to my Telstra 24x7 app it says that I don't have the appropriate security to accesses it.... Plz give an answer so I can use the app...

Luba18
Level 1: Cadet

How do I add my new mobile number to my Telstra account so I can manage the prepay account

Dilan1395
Level 1: Cadet

When I try to log in it says I have restricted access

tj110
Level 1: Cadet

Hi, I have logged into my telstra account and have gone to manage mailboxes, however, when I go to change password it wants to know old password and I do not remember it that is why I need to change it. Because all of my devices decided to ask for th ...

ElleEssTea
Level 1: Cadet

Trying to use Telstra 24/7 app
Because my phone ( set up for roaming ... or so i was told ) wont make or receive calls or sms.
24/7 app wont work either.
Is there an email i could try?
Many thanks

togax
Level 3: Gumshoe

I have a Samsung S5 and recently installed the latest Telstra 24/7 app. Now on my home screen the original Telstra widget box with the white background keeps saying "please replace this widget with the telstra 24x7 widget". However, when I touch that ...

Bazza4
Level 4: Private Eye

Yesterday (Sunday 18th Feb) when I clicked on the Telstra 24/7 app I was told it was down for scheduled maintenance. Today when I checked the app my wife’s PrePaid Extra phone has disappeared from the app together with the recharge option. Was this p ...

BernieLaw
Level 3: Gumshoe

The telstra 24 X 7 app has a feature to track progress of your service call. However for me is says no current open or closed calls. Internet went out last Tuesday, I reported on Wednesday and tech is due next Tuesday (if available). So why does 24x7 ...

COLPET
Level 1: Cadet

Keep getting error in 24x7 app when trying to track faults. Tty again in a few minutes - it has been days !!! 

DB22
Level 2: Rookie

The  app no longer responds when the "Usage" screen is tapped. which includes the Call, Message, & Data options. All other aspects of the app works OK except this one. I am using the latest IOS 12.1.1 and also the latest update to the app Thanks

Aa550
Level 1: Cadet

screen_name123
Level 1: Cadet

I have updated to the latest version of the 24/7 app and to much annoyance, when I try to recharge, it asks me to use an internet app to open my Telstra online account to recharge from there. What is the point of an app if this is what it does? I may ...

Mikerivken
Level 1: Cadet

Mobile data usage shows, but no home internet usage for the last 4 weeks.

Telstra_h8r
Level 1: Cadet

Can't login to the 24/7 app, get this message "Your account does not have the appropriate security level to use this App"

Ive uninstalled and reinstalled several times. No difference. Ive spoken to the help lines, useless. What and why am i paying for ...

Darrend68
Level 1: Cadet

I can’t see my mobile data usage on app or website all day how come? I hope I don’t use all my mobile data today and not know about it

roopieau
Level 3: Gumshoe

Since signing up Mid November 2017 i've spent over 11hours on the phone trying to sort issues.  One annoying thing is that support keep asking me if I use the 24x7 app. yes I do. ahhhhhhh. how many times do I have say this.  I wish that support could ...

cjhayes
Level 1: Cadet

Hello,   How is it that there are services available to personal customers that are not available to business accounts?   For example, it took a long while for Telstra Air to be available to business clients (and even then there was no announcement i ...

wangqiang
Level 1: Cadet

Dear Kenobi, Shellock or AlistairQWA   We try to send email to <removed>, receive the error message ”554 connection refused. see https://senderscore.org. ib114”   Please help us solve this issue.   Date:06/11/2017 HKT 3:14 PM Send Domian: @CQ.ycef.co ...

FrustratedSL
Level 1: Cadet

Had a need to review detailed records for data, phone and SMS usage recently after an overseas trip.   Could not get them from 24X7 App.   Tried logging into MyAccount using Safari.   Could see the unbilled usage but nothing that had been billed.  Tr ...

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