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Telstra 24x7 App

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Community Manager MargieDee Community Manager
Community Manager

We recently tried to migrate customers from Telstra App to Telstra 24x7 App, but were unfortunately unable to do so. We're really sorry for any inconvenience caused. To replace it, long press the widget and drag it off the top of the screen and then ...

Level 1: Cadet

Started doing this after I updated to iOS 12. Anyone else having this issue?? I’ve tried everything!

Level 1: Cadet

When looking at my useage history there is some that don’t have a number.
It just says: Example
12 sep TXT 61-
Why would this be? Most of the history has complete phone numbers except for a few here and there

Level 1: Cadet

Have reinstalled 5 times and still not fixed. I can use everything else through the app on my iPhone X but when I go into the chat to leave a message it instantly freezes. I have been trying to reply to a consultant for around 3 hours now. Any ideas ...

Level 1: Cadet

Does anyone know why Telstra has Multiple Apps?  I have an orange Telstra 24/7, a blue Telstra 24/7, and a blue Overview app. Do I need all three and whatis the difference between the three apps. Thanks 

Level 1: Cadet
Level 1: Cadet

So just wondering what has changed with the 24x7 app? Mine no longer shows my data usage correctly. I am using the app on ios and I currently have the 40gb "unlimited plan". As soon as I used to open the app, the main screen would load and show me th ...

Level 1: Cadet

The app takes a very long time to load... I have a Samsung S9+ - latest phone, I saw a thread online saying the telstra home app took a long time to load and the forum person explained that it was a phone limitation... it's just showing how much usag ...

Level 1: Cadet

How to set security question in 24*7 app

Level 1: Cadet

Hi, I have logged into my telstra account and have gone to manage mailboxes, however, when I go to change password it wants to know old password and I do not remember it that is why I need to change it. Because all of my devices decided to ask for th ...

Level 2: Rookie

I have just got a new phone and the stay connected app will not open.
I've noticed that on google play reviews there are plenty of people who also have the same problem with the app.

Does anyone know if Telstra are working on an update?


Level 1: Cadet

Trying to use Telstra 24/7 app
Because my phone ( set up for roaming ... or so i was told ) wont make or receive calls or sms.
24/7 app wont work either.
Is there an email i could try?
Many thanks

Level 3: Gumshoe

I have a Samsung S5 and recently installed the latest Telstra 24/7 app. Now on my home screen the original Telstra widget box with the white background keeps saying "please replace this widget with the telstra 24x7 widget". However, when I touch that ...

Level 4: Private Eye

Yesterday (Sunday 18th Feb) when I clicked on the Telstra 24/7 app I was told it was down for scheduled maintenance. Today when I checked the app my wife’s PrePaid Extra phone has disappeared from the app together with the recharge option. Was this p ...

Level 3: Gumshoe

The telstra 24 X 7 app has a feature to track progress of your service call. However for me is says no current open or closed calls. Internet went out last Tuesday, I reported on Wednesday and tech is due next Tuesday (if available). So why does 24x7 ...

Level 1: Cadet

Keep getting error in 24x7 app when trying to track faults. Tty again in a few minutes - it has been days !!! 

Level 2: Rookie

where do you find the fault tracker in 24/7 I was told by Caye three days ago to follow my case it was easy to find & track my case number cant find a thing ?

Level 1: Cadet

im trying to connect telstra tv, but i have no available hdmi points left to use on my tv

Level 1: Cadet

I get vulgar e mails and when I go to unsubscribe ( even though I never subscribed to them in the first place, I have to submit me email address. I get a message that this was successful, however they still keep coming and are increasing.  I feel lik ...

Level 1: Cadet

How much is it to set up additional email addresses under the one account?

Level 1: Cadet

Level 1: Cadet

I have updated to the latest version of the 24/7 app and to much annoyance, when I try to recharge, it asks me to use an internet app to open my Telstra online account to recharge from there. What is the point of an app if this is what it does? I may ...

Level 1: Cadet

Mobile data usage shows, but no home internet usage for the last 4 weeks.

Level 1: Cadet

Can't login to the 24/7 app, get this message "Your account does not have the appropriate security level to use this App"

Ive uninstalled and reinstalled several times. No difference. Ive spoken to the help lines, useless. What and why am i paying for ...

Level 1: Cadet

I can’t see my mobile data usage on app or website all day how come? I hope I don’t use all my mobile data today and not know about it

Level 3: Gumshoe

Since signing up Mid November 2017 i've spent over 11hours on the phone trying to sort issues.  One annoying thing is that support keep asking me if I use the 24x7 app. yes I do. ahhhhhhh. how many times do I have say this.  I wish that support could ...

Level 1: Cadet

Hello,   How is it that there are services available to personal customers that are not available to business accounts?   For example, it took a long while for Telstra Air to be available to business clients (and even then there was no announcement i ...

Level 1: Cadet

Dear Kenobi, Shellock or AlistairQWA   We try to send email to <removed>, receive the error message ”554 connection refused. see ib114”   Please help us solve this issue.   Date:06/11/2017 HKT 3:14 PM Send Domian: ...

Level 1: Cadet

Had a need to review detailed records for data, phone and SMS usage recently after an overseas trip.   Could not get them from 24X7 App.   Tried logging into MyAccount using Safari.   Could see the unbilled usage but nothing that had been billed.  Tr ...

Level 8: Inspector

I have a suggestion for the Telstra Home Dashboard app. Is it possible for the 'Nicknames' and identified devices (e.g.: Laptop, Mobile, IPTV, etc.) to flow through to the Modem itself. This would be a huge benefit and win to our customers, so when t ...

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