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Telstra 24x7 App

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Community Manager MargieDee Community Manager
Community Manager

We recently tried to migrate customers from Telstra App to Telstra 24x7 App, but were unfortunately unable to do so. We're really sorry for any inconvenience caused. To replace it, long press the widget and drag it off the top of the screen and then ...

Frogg1
Level 2: Rookie

Hi I have a bill for a phone I sent back

KP81
Level 1: Cadet

Upon logging in to 24x7 app with correct credentials I am presented with error message, 'Your Telstra ID is not connecting. Please try again in a few minutes.'

I have already attempted the following:
- Trying again in a few minutes
- Resetting password
- ...

russell2012
Level 1: Cadet

Access free data

Frogg1
Level 2: Rookie

Will my extension show up on my account using the crowd support

Frogg1
Level 2: Rookie

Hi just wondering if me extension has gone throu today

Uchitpe
Level 1: Cadet

Hi there,
The 24x7 app says we can sign up to Netflix and put it onto our Telstra bill (My Offers). Anything on my Telstra bill will have my staff discount applied and that's why I wanted to place it onto my Telstra bill. It does not appear on my most ...

PhoenixAshes
Level 1: Cadet

I was trying to login to my Telstra 24x7 app to look at when my next bill was but when I go to sign into the app I get a screen saying Account Restriction "Your account does not have the appropriate security level to use this app." 

I was not having t ...

teddy7
Level 3: Gumshoe

Telstra 24/7 app is telling me my pre paid service for my mobile which I have had for a couple of years  is not activated. Press blue button to activate.   My phone is working otherwise but in the app I can not get pass this screen.

Fookyes
Level 1: Cadet

G'day,Having trouble with 24x7 app. Tried reinstalling etc. but still get account restriction message.Any ideas?Cheers

Telstra_h8r
Level 1: Cadet

Can't login to the 24/7 app, get this message "Your account does not have the appropriate security level to use this App"

Ive uninstalled and reinstalled several times. No difference. Ive spoken to the help lines, useless. What and why am i paying for ...

togax
Level 2: Rookie

I have a Samsung S5 and recently installed the latest Telstra 24/7 app. Now on my home screen the original Telstra widget box with the white background keeps saying "please replace this widget with the telstra 24x7 widget". However, when I touch that ...

Bazza4
Level 4: Private Eye

Yesterday (Sunday 18th Feb) when I clicked on the Telstra 24/7 app I was told it was down for scheduled maintenance. Today when I checked the app my wife’s PrePaid Extra phone has disappeared from the app together with the recharge option. Was this p ...

shazdazler
Level 1: Cadet

im trying to connect telstra tv, but i have no available hdmi points left to use on my tv

NASCAR2448
Level 1: Cadet

I get vulgar e mails and when I go to unsubscribe ( even though I never subscribed to them in the first place, I have to submit me email address. I get a message that this was successful, however they still keep coming and are increasing.  I feel lik ...

Chiller
Level 1: Cadet

How much is it to set up additional email addresses under the one account?

baraz
Level 2: Rookie

I do not want to save my password. How can I do that and change it back to not save it automatically? 

Bevan74
Level 1: Cadet

Hi, Can I activate a prepaid sim card onto my existing postpaid number & account. The prepaid has not been activated yet, so can I activate on my old number & keep using my old plan so changing the prepaid sim into a post paid?

ColinDL
Level 2: Rookie

I'm not sure when this happened, but recently at least.  I have a Samsung 4SMini with Android 4.2.2 - when I check the 24X7 widget for data usage I get the message Wifi needs to be turned off.  I turn off Wifi, but the 24X7 app continues to tell me t ...

Adrian_May
Level 1: Cadet

Hi Guys,

Not sure if this is by design, but I can't seem to get a widget on my home screen to show my shared data usage. It let's me select any and all of my plans individually, but not the total shared data, the way that going into the 24x7 App would ...

JONOII
Level 2: Rookie

  I am receiving this error, (Playback Error onDrmWorkflowError) on my iPhone 6 plus and in my library the movies are marked as "Expired at 10:00am, Thursday 01 Jan. 1970". I removed the BigPond movies app and reinstalled and still get the same error ...

Telstra_h8r
Level 1: Cadet

Can't login to the 24/7 app, get this message "Your account does not have the appropriate security level to use this App"

Ive uninstalled and reinstalled several times. No difference. Ive spoken to the help lines, useless. What and why am i paying for ...

Darrend68
Level 1: Cadet

I can’t see my mobile data usage on app or website all day how come? I hope I don’t use all my mobile data today and not know about it

roopieau
Level 3: Gumshoe

Since signing up Mid November 2017 i've spent over 11hours on the phone trying to sort issues.  One annoying thing is that support keep asking me if I use the 24x7 app. yes I do. ahhhhhhh. how many times do I have say this.  I wish that support could ...

cjhayes
Level 1: Cadet

Hello,   How is it that there are services available to personal customers that are not available to business accounts?   For example, it took a long while for Telstra Air to be available to business clients (and even then there was no announcement i ...

wangqiang
Level 1: Cadet

Dear Kenobi, Shellock or AlistairQWA   We try to send email to <removed>, receive the error message ”554 connection refused. see https://senderscore.org. ib114”   Please help us solve this issue.   Date:06/11/2017 HKT 3:14 PM Send Domian: @CQ.ycef.co ...

FrustratedSL
Level 1: Cadet

Had a need to review detailed records for data, phone and SMS usage recently after an overseas trip.   Could not get them from 24X7 App.   Tried logging into MyAccount using Safari.   Could see the unbilled usage but nothing that had been billed.  Tr ...

CaptainKirk1
Level 8: Inspector

I have a suggestion for the Telstra Home Dashboard app. Is it possible for the 'Nicknames' and identified devices (e.g.: Laptop, Mobile, IPTV, etc.) to flow through to the Modem itself. This would be a huge benefit and win to our customers, so when t ...

Philipmcfeat201
Level 1: Cadet

Does BigPond email have 2 stage verification to prevent hacking?

DeAlcho
Level 1: Cadet

Thank you for the new update, another app with adds is just what we asked for

Snitchy
Level 1: Cadet

I want you to give me an email sign in box on my Telstra 24/7 app please