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Telstra 24x7 App

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Community Manager MargieDee Community Manager
Community Manager

We recently tried to migrate customers from Telstra App to Telstra 24x7 App, but were unfortunately unable to do so. We're really sorry for any inconvenience caused. To replace it, long press the widget and drag it off the top of the screen and then ...

Trixr
Level 1: Cadet

I'm on the Prepay Plus plan1.I ran out of data (my internet has been out of service at home for 2 weeks), and wanted to get a 2.5GB data pack. However, there was nowhere in the app that allowed me to purchase or activate a data pack.2. After about 15 ...

roopieau
Level 2: Rookie

Since signing up Mid November 2017 i've spent over 11hours on the phone trying to sort issues.  One annoying thing is that support keep asking me if I use the 24x7 app. yes I do. ahhhhhhh. how many times do I have say this.  I wish that support could ...

GJ6
Level 1: Cadet

Just after Xmas I was able to recharge my sons prepaid number from my iPad Telstra app. Because I might want to do that again I tried to find evidence of the process and I can’t find any saved details. I know his number and that’s it. 

DomMezatti
Level 2: Rookie

So I've been using Telstra 24x7 app since a long time now on my Note 8 which earlier was running android nougat. Today I received the latest android oreo update and once update was successfully done I noticed the app is no longer functioning properly ...

Needphoneforwrk
Level 1: Cadet

Paid my bill in full through the 24/7 app, 6 hours ago and account is still suspended , need phone working to earn money to keep paying bills. I thought app reconnected service within 2 hours.

Chey_4417
Level 1: Cadet

Why is their no CREDITME2U ON THIS 24×7 TELSTRA APP? THIS APP IS SUPPOSED TO DO EVERYTHING BIT NOPE IT HASN'T GOT IT HMM..

KBBP
Level 1: Cadet

Trying to check my data use on Broadband plan & see this! "We're sorry, but to access information about your account your mobile must have WiFi switched off and be connected to the Telstra network."
Only been with Telstra about 15years!!!

Charbray
Level 1: Cadet

Most months I have some kind of issue trying to recharge my prepaid service via the 24/7 app. Mostly, it times out - I try to go through the recharge process and it just stalls at some point, not letting me successfully complete the recharge. I've ha ...

SI2590
Level 1: Cadet

Every time I go to view my recent activity for my current billing period it is saying that it is unavailable right now. This has been happening for 3-4 days now?

Than89
Level 2: Rookie

IphoneX has been out for awhile now - can u guys please update for the new phone (so we dont have black bars at top and bottom) - and could you please create a widget for ios - so we can quickly see how much data used etc. These things should be quic ...

shazdazler
Level 1: Cadet

im trying to connect telstra tv, but i have no available hdmi points left to use on my tv

NASCAR2448
Level 1: Cadet

I get vulgar e mails and when I go to unsubscribe ( even though I never subscribed to them in the first place, I have to submit me email address. I get a message that this was successful, however they still keep coming and are increasing.  I feel lik ...

Chiller
Level 1: Cadet

How much is it to set up additional email addresses under the one account?

baraz
Level 2: Rookie

I do not want to save my password. How can I do that and change it back to not save it automatically? 

Bevan74
Level 1: Cadet

Hi, Can I activate a prepaid sim card onto my existing postpaid number & account. The prepaid has not been activated yet, so can I activate on my old number & keep using my old plan so changing the prepaid sim into a post paid?

ColinDL
Level 2: Rookie

I'm not sure when this happened, but recently at least.  I have a Samsung 4SMini with Android 4.2.2 - when I check the 24X7 widget for data usage I get the message Wifi needs to be turned off.  I turn off Wifi, but the 24X7 app continues to tell me t ...

Adrian_May
Level 1: Cadet

Hi Guys,

Not sure if this is by design, but I can't seem to get a widget on my home screen to show my shared data usage. It let's me select any and all of my plans individually, but not the total shared data, the way that going into the 24x7 App would ...

JONOII
Level 2: Rookie

  I am receiving this error, (Playback Error onDrmWorkflowError) on my iPhone 6 plus and in my library the movies are marked as "Expired at 10:00am, Thursday 01 Jan. 1970". I removed the BigPond movies app and reinstalled and still get the same error ...

Ozwarpig84
Level 1: Cadet

Hi Guys, Any reason why only my data usage is showing and not voice? I have two mobile services with telstra on 24 month plans and only set them up about a week ago Data usage is showing on app and on telstra my account part of the website but both a ...

roopieau
Level 2: Rookie

Since signing up Mid November 2017 i've spent over 11hours on the phone trying to sort issues.  One annoying thing is that support keep asking me if I use the 24x7 app. yes I do. ahhhhhhh. how many times do I have say this.  I wish that support could ...

cjhayes
Level 1: Cadet

Hello,   How is it that there are services available to personal customers that are not available to business accounts?   For example, it took a long while for Telstra Air to be available to business clients (and even then there was no announcement i ...

wangqiang
Level 1: Cadet

Dear Kenobi, Shellock or AlistairQWA   We try to send email to <removed>, receive the error message ”554 connection refused. see https://senderscore.org. ib114”   Please help us solve this issue.   Date:06/11/2017 HKT 3:14 PM Send Domian: @CQ.ycef.co ...

FrustratedSL
Level 1: Cadet

Had a need to review detailed records for data, phone and SMS usage recently after an overseas trip.   Could not get them from 24X7 App.   Tried logging into MyAccount using Safari.   Could see the unbilled usage but nothing that had been billed.  Tr ...

CaptainKirk1
Level 8: Inspector

I have a suggestion for the Telstra Home Dashboard app. Is it possible for the 'Nicknames' and identified devices (e.g.: Laptop, Mobile, IPTV, etc.) to flow through to the Modem itself. This would be a huge benefit and win to our customers, so when t ...

Philipmcfeat201
Level 1: Cadet

Does BigPond email have 2 stage verification to prevent hacking?

DeAlcho
Level 1: Cadet

Thank you for the new update, another app with adds is just what we asked for

Snitchy
Level 1: Cadet

I want you to give me an email sign in box on my Telstra 24/7 app please

triton
Level 1: Cadet

Further to my previous question (to which I received a private reply which has disappeared) I cannot access SBS programs either through the new app or any other way. When I log in and choose any program all I get is a black screen saying that it cant ...

triton
Level 1: Cadet

Hi. I have just (09/10/16) downloaded SBS on demand app to ipad 2 (ios9.3.5) but when I click on a program I get a  black screen which after about 1 minute say 'unable to load program. SBS has been informed.'Any clues?ThanksPeter