Accounts & Plans

Telstra 24x7 App

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Level 1: Cadet

I can't contact telstra on 24x7 live chat I was in the middle of getting my phone sorted and it all disappeared

Level 1: Cadet


I have placed an order online for sim only saying 2 working days delivery local 5 days country. I called telstra to follow up on my order and they told me they are not part of telstra!! Go figure telstra cannot help and the so called 24/7 chat onli ...

Level 1: Cadet

Just got Telstra tv it won’t let me activate

Level 1: Cadet

I only have 1 service showing on my telstra 24 /7 app. I used to be able to see all my services

Level 1: Cadet

The Paypal option on my app says “ technical difficulties try later”. This has been going on for two months. My Paypal account is working.

Level 1: Cadet

How do I find out which SIM cards number, on my account, applies to which device.

Level 1: Cadet

Hi all,I am confident there is significant frustration with Telstra, BigSwamp and the debacle that is the NBN.We have had ZERO internet, Foxtel or even data to mobile devices since approx. 22:00 hours on the 8th Feb19. That is > 4 full days (111 hour ...

Level 1: Cadet

Account number <details removed for your privacy>

Level 1: Cadet

Account number <details removed for your privacy>

Level 2: Rookie

The  app no longer responds when the "Usage" screen is tapped. which includes the Call, Message, & Data options. All other aspects of the app works OK except this one. I am using the latest IOS 12.1.1 and also the latest update to the app Thanks

Level 1: Cadet

When i login to my Telstra 24x7 app it says that I don't have the appropriate security to accesses it.... Plz give an answer so I can use the app...

Level 1: Cadet

How do I add my new mobile number to my Telstra account so I can manage the prepay account

Level 1: Cadet

When I try to log in it says I have restricted access

Level 1: Cadet

Hi, I have logged into my telstra account and have gone to manage mailboxes, however, when I go to change password it wants to know old password and I do not remember it that is why I need to change it. Because all of my devices decided to ask for th ...

Level 1: Cadet

Trying to use Telstra 24/7 app
Because my phone ( set up for roaming ... or so i was told ) wont make or receive calls or sms.
24/7 app wont work either.
Is there an email i could try?
Many thanks

Level 2: Rookie

How i can change my wifi name and password

Level 3: Gumshoe

I have a Samsung S5 and recently installed the latest Telstra 24/7 app. Now on my home screen the original Telstra widget box with the white background keeps saying "please replace this widget with the telstra 24x7 widget". However, when I touch that ...

Level 4: Private Eye

Yesterday (Sunday 18th Feb) when I clicked on the Telstra 24/7 app I was told it was down for scheduled maintenance. Today when I checked the app my wife’s PrePaid Extra phone has disappeared from the app together with the recharge option. Was this p ...

Level 1: Cadet

Level 1: Cadet

I have updated to the latest version of the 24/7 app and to much annoyance, when I try to recharge, it asks me to use an internet app to open my Telstra online account to recharge from there. What is the point of an app if this is what it does? I may ...

Level 1: Cadet

Mobile data usage shows, but no home internet usage for the last 4 weeks.

Level 1: Cadet

Can't login to the 24/7 app, get this message "Your account does not have the appropriate security level to use this App"

Ive uninstalled and reinstalled several times. No difference. Ive spoken to the help lines, useless. What and why am i paying for ...

Level 1: Cadet

I can’t see my mobile data usage on app or website all day how come? I hope I don’t use all my mobile data today and not know about it

Level 3: Gumshoe

Since signing up Mid November 2017 i've spent over 11hours on the phone trying to sort issues.  One annoying thing is that support keep asking me if I use the 24x7 app. yes I do. ahhhhhhh. how many times do I have say this.  I wish that support could ...

Level 1: Cadet

Hello,   How is it that there are services available to personal customers that are not available to business accounts?   For example, it took a long while for Telstra Air to be available to business clients (and even then there was no announcement i ...

Level 1: Cadet

Dear Kenobi, Shellock or AlistairQWA   We try to send email to <removed>, receive the error message ”554 connection refused. see ib114”   Please help us solve this issue.   Date:06/11/2017 HKT 3:14 PM Send Domian: ...

Level 1: Cadet

Had a need to review detailed records for data, phone and SMS usage recently after an overseas trip.   Could not get them from 24X7 App.   Tried logging into MyAccount using Safari.   Could see the unbilled usage but nothing that had been billed.  Tr ...

Level 8: Inspector

I have a suggestion for the Telstra Home Dashboard app. Is it possible for the 'Nicknames' and identified devices (e.g.: Laptop, Mobile, IPTV, etc.) to flow through to the Modem itself. This would be a huge benefit and win to our customers, so when t ...

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