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Telstra 24x7 App

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annie4eternity
Level 1: Cadet

to <removed for privacy>

David450
Level 2: Rookie

Hi I am not able to log into the 24/7 app on my Samsung Note 8 handset, this has been an issue for a long period of time and is now effecting me getting one number connected for my Samsung watch.

Screenname17
Level 1: Cadet

I'm experiencing frequent drop outs with NBN connection. The 24x7 app has directed me to this "smart troubleshooting" tool.  The tool has identified an issue and stated it will now walk me through a series of troubleshooting steps.  However there is ...

chris223
Level 1: Cadet

hi there ! I have recently purchased an apple watch.  logging into the Telstra 24/7 app I have found that add anything to my plan such as Telstra one number  as an error comes up stating that "the services isn't linked to the Telstra ID you entered"  ...

Silver2908
Level 2: Rookie

Even though I’m a gold member and have been offered Kayo for 3 months free. When I try and activate it tells me there are no offers associated. I have contacted a chat line and they could not help. I have visited the Telstra shop in the city they cou ...

PDS1
Level 1: Cadet

Since changing plans I can't see what data I'm using as the app still shows my old plans data.

Ants567
Level 1: Cadet

How do I disable Touch ID ??  

BigTechGuy
Level 3: Gumshoe

Has anyone else had any issues with the 24x7 mobile app not displaying usage and plan details after upgrading to a new mobile/plan? My other services are showing up fine but when I view my plan details it still shows my older plan. I've tried to clea ...

Greg1987
Level 1: Cadet

The 24x7 app is no lo get allowing me to use the the chat function. I can’t post anything. It was working a week ago. 

Rconsultancy
Level 1: Cadet

When I am on the Telstra 24/7 app. When I go to use the chat it launches a web browser and not via the app. I’ve deleted app turned off phone reinstalled etc etc but it still happening any one know how to fix this?

Ants567
Level 1: Cadet

How do I disable Touch ID ??  

Bigtex79
Level 1: Cadet

The order number is SBS50143387

samuels
Level 4: Private Eye

What domain names do i need to whitelist to be able to use the Telstra 24x7 Chat app -- i run pihole and they are, heh, blocked by default XD.

Vinegal
Level 1: Cadet

New to this. Is the movie discounted tickets applicable to all cinemas? In WA and i only see 3?

Trix2
Level 1: Cadet

I have not been able to use PayPal this year after using it previously. No answer is forthcoming from Telstra. Can anyone tell me if Telstra is still using PayPal? It appears on my 24/7 app

STP1
Level 1: Cadet

Can log into Telstra app on iPad but can’t find where to log off

lpi40920
Level 1: Cadet

The 24/7 app does not include option for my prepaid mobile to be recharged monthly. It also does NOT have live chat option. I tried upgrading but no luck. How do I resolve?

Nadsicles
Level 1: Cadet

Hi! I’m overseas, try to recharge my phone. The app isn’t working, nor the website. They keep directing me to call that 100 number. I can’t. I’m overseas. And the 24/7 chat isn’t working either. So can’t call customer helpline. Help! Any ideas? Want ...

Cr8t
Level 1: Cadet

Why did I have to change my email address to one that does not end in big pond. com

Norman01
Level 1: Cadet

Account number <details removed for your privacy>

Screenname17
Level 1: Cadet

I'm experiencing frequent drop outs with NBN connection. The 24x7 app has directed me to this "smart troubleshooting" tool.  The tool has identified an issue and stated it will now walk me through a series of troubleshooting steps.  However there is ...

Mango1981
Level 1: Cadet

I am unable to download the recent usage for my mobile plans for the past 2 days.  I understand there is site maintenance taking place however a timeframe of when this will be completed will be much appreciated.It is becoming quite frustrating where ...

MarkScarfe
Level 4: Private Eye

Hi,Hi,Can somebody please explain what the left hand column means. Telstra phone support have zero idea and when I asked to speak to a supervisor I was cut off. They also tried to tell me the 669mb I used was apps running in the background. My origin ...

Aa550
Level 1: Cadet

screen_name123
Level 1: Cadet

I have updated to the latest version of the 24/7 app and to much annoyance, when I try to recharge, it asks me to use an internet app to open my Telstra online account to recharge from there. What is the point of an app if this is what it does? I may ...

Mikerivken
Level 1: Cadet

Mobile data usage shows, but no home internet usage for the last 4 weeks.

Telstra_h8r
Level 1: Cadet

Can't login to the 24/7 app, get this message "Your account does not have the appropriate security level to use this App"

Ive uninstalled and reinstalled several times. No difference. Ive spoken to the help lines, useless. What and why am i paying for ...

Darrend68
Level 1: Cadet

I can’t see my mobile data usage on app or website all day how come? I hope I don’t use all my mobile data today and not know about it

roopieau
Level 3: Gumshoe

Since signing up Mid November 2017 i've spent over 11hours on the phone trying to sort issues.  One annoying thing is that support keep asking me if I use the 24x7 app. yes I do. ahhhhhhh. how many times do I have say this.  I wish that support could ...

cjhayes
Level 1: Cadet

Hello,   How is it that there are services available to personal customers that are not available to business accounts?   For example, it took a long while for Telstra Air to be available to business clients (and even then there was no announcement i ...

Telstra 24x7®

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