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Telstra 24x7 App

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ValZ
Level 1: Cadet

Hi, I’ve had Telstra NBN for a few months. No bill to date has been generated and I cannot access any features on the Telstra app. I cannot keep track of usage! Anyone else experiencing this? I spoke to someone yesterday but nothing was resolved. Thi ...

Lionet
Level 1: Cadet

Has anyone run into this? I've ported my number to Telstra a month ago and started using Telstra 24x7 App. When I'm using Wifi, in the main page after logging in it only shows my email address as "Logged in". But at this time clicking services and bi ...

Finkle
Level 1: Cadet

Since the latest updates and TELSTRA migrating to a new internal system, so I understand, the movie ticket rewards does not work, it disappears from the 24/7 App at random and returns, but is not fixed, this needs fixing ASAP,  

ftilt
Level 2: Rookie

Cannot save nicknames error message  this happens on an iPhone running current iOS 

Mij03
Level 1: Cadet

The instructions to add a service, screenshot below, don't work. I cannot locate an 'Add an Account' because the option is not displayed. Is there something I'm doing wrong?

Just72
Level 1: Cadet

Your chat support service doesnt work from my app. Doesnt send messages  even im on 4G full signal and good reception. I need someone to help me downgrade my plan IPhone X with IPad, im paying over $270 monthly and im not using too much from 120GB yo ...

Charlotte17
Level 1: Cadet

I am trying to log into my app and for some reason it throws a wierd error " ! Account restriction", "Your account does not have the appropriate security level to use this App" I am using an iPhone XS Max 

Garry49
Level 3: Gumshoe

I play a game on here callede Armada Tanks. The comp is broken up by Country and State, however, I keep losing my state comp and the controllers tell me it is because of my provider, Telstra. Anybody else have this problem? and if it has been fixed, ...

Brig47
Level 1: Cadet

My billing in 24/7 App in iPad and iPhone is not updating.  I am 11 days into this billing cycle but the billing is the same as last month.  New month not updated. 

Lionet
Level 1: Cadet

Has anyone run into this? I've ported my number to Telstra a month ago and started using Telstra 24x7 App. When I'm using Wifi, in the main page after logging in it only shows my email address as "Logged in". But at this time clicking services and bi ...

ftilt
Level 2: Rookie

Cannot save nicknames error message  this happens on an iPhone running current iOS 

Mij03
Level 1: Cadet

The instructions to add a service, screenshot below, don't work. I cannot locate an 'Add an Account' because the option is not displayed. Is there something I'm doing wrong?

Mr23
Level 1: Cadet

I want to add a service to my Telstra app <Removed for Privacy>

Ants567
Level 1: Cadet

How do I disable Touch ID ??  

Bigtex79
Level 1: Cadet

The order number is SBS50143387

samuels
Level 4: Private Eye

What domain names do i need to whitelist to be able to use the Telstra 24x7 Chat app -- i run pihole and they are, heh, blocked by default XD.

Vinegal
Level 1: Cadet

New to this. Is the movie discounted tickets applicable to all cinemas? In WA and i only see 3?

Trix2
Level 1: Cadet

I have not been able to use PayPal this year after using it previously. No answer is forthcoming from Telstra. Can anyone tell me if Telstra is still using PayPal? It appears on my 24/7 app

STP1
Level 1: Cadet

Can log into Telstra app on iPad but can’t find where to log off

Garry49
Level 3: Gumshoe

I play a game on here callede Armada Tanks. The comp is broken up by Country and State, however, I keep losing my state comp and the controllers tell me it is because of my provider, Telstra. Anybody else have this problem? and if it has been fixed, ...

Wili
Level 1: Cadet

Being a member since inception of Telstra  24/7  I had built up nearly 11000 points , staying on the same prepaid plan I was forced to change my number due to harassment on the service, I didn’t know that by changing my number I would lose all my poi ...

Screenname17
Level 1: Cadet

I'm experiencing frequent drop outs with NBN connection. The 24x7 app has directed me to this "smart troubleshooting" tool.  The tool has identified an issue and stated it will now walk me through a series of troubleshooting steps.  However there is ...

Mango1981
Level 1: Cadet

I am unable to download the recent usage for my mobile plans for the past 2 days.  I understand there is site maintenance taking place however a timeframe of when this will be completed will be much appreciated.It is becoming quite frustrating where ...

MarkScarfe
Level 4: Private Eye

Hi,Hi,Can somebody please explain what the left hand column means. Telstra phone support have zero idea and when I asked to speak to a supervisor I was cut off. They also tried to tell me the 669mb I used was apps running in the background. My origin ...

Aa550
Level 1: Cadet

screen_name123
Level 1: Cadet

I have updated to the latest version of the 24/7 app and to much annoyance, when I try to recharge, it asks me to use an internet app to open my Telstra online account to recharge from there. What is the point of an app if this is what it does? I may ...

Mikerivken
Level 1: Cadet

Mobile data usage shows, but no home internet usage for the last 4 weeks.

Telstra_h8r
Level 1: Cadet

Can't login to the 24/7 app, get this message "Your account does not have the appropriate security level to use this App"

Ive uninstalled and reinstalled several times. No difference. Ive spoken to the help lines, useless. What and why am i paying for ...

Darrend68
Level 1: Cadet

I can’t see my mobile data usage on app or website all day how come? I hope I don’t use all my mobile data today and not know about it

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Telstra 24x7®

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Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
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