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Telstra 24x7 App

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Deano57
Level 2: Rookie

I have an old Dashboard, see attached and need to update. I have spent many hours doing online chats and talking to telstra call centres and the local Telstra shop so don't need a phone number just a place to get the upgrade procedure.Deano

fknrdcls
Level 1: Cadet

Recently my 24/7 app suddenly had 3 extra numbers for three other people's prepaid accounts, these acounts had nothing to do with my account and I had no interaction with telstra, such as changing details or plans or making orders or ANYTHING that I ...

Ness26
Level 1: Cadet

Hi, Can I please get advice on changing the email address on my telstra account please

Lockymalone
Level 1: Cadet

 I'm trying to log onto the app and it just keeps saying "your Telstra ID is not connecting. Please try again in a few minutes". I've tried changing my password, didn't help. I tried calling Telstra, the guy had no access so couldn't help. Can anyone ...

BJH1
Level 1: Cadet

How do you change your stored Card on Telstra 24x7 app ?

Orkneyguy
Level 1: Cadet

Im trying to end the conversation on the chat section of 24/7 app on my i phone telstra app but wont allow me to end it so can start a new conversation,tried many timesIs there a way around this?I was wondering if i delete app then reinstallVery anno ...

user112019
Level 1: Cadet

Congratulate the 12 year old that developed this piece of **bleep** app.WTF????

Todd24
Level 1: Cadet

How do I have calls from Tunisia permanently blocked.? Or even any International calls .

Tolleacook
Level 1: Cadet

Wanting to receive call for have 3 enquiries at this stage

fknrdcls
Level 1: Cadet

Recently my 24/7 app suddenly had 3 extra numbers for three other people's prepaid accounts, these acounts had nothing to do with my account and I had no interaction with telstra, such as changing details or plans or making orders or ANYTHING that I ...

BJH1
Level 1: Cadet

How do you change your stored Card on Telstra 24x7 app ?

wildtales
Level 5: Eagle Eye

I phoned support about the above matter. However, even though they were going to fix it nothing has happened.

Lionet
Level 1: Cadet

Has anyone run into this? I've ported my number to Telstra a month ago and started using Telstra 24x7 App. When I'm using Wifi, in the main page after logging in it only shows my email address as "Logged in". But at this time clicking services and bi ...

ftilt
Level 2: Rookie

Cannot save nicknames error message  this happens on an iPhone running current iOS 

Mij03
Level 1: Cadet

The instructions to add a service, screenshot below, don't work. I cannot locate an 'Add an Account' because the option is not displayed. Is there something I'm doing wrong?

Mr23
Level 1: Cadet

I want to add a service to my Telstra app <Removed for Privacy>

Ants567
Level 1: Cadet

How do I disable Touch ID ??  

Bigtex79
Level 1: Cadet

The order number is SBS50143387

Garry49
Level 3: Gumshoe

I play a game on here callede Armada Tanks. The comp is broken up by Country and State, however, I keep losing my state comp and the controllers tell me it is because of my provider, Telstra. Anybody else have this problem? and if it has been fixed, ...

Wili
Level 1: Cadet

Being a member since inception of Telstra  24/7  I had built up nearly 11000 points , staying on the same prepaid plan I was forced to change my number due to harassment on the service, I didn’t know that by changing my number I would lose all my poi ...

Screenname17
Level 1: Cadet

I'm experiencing frequent drop outs with NBN connection. The 24x7 app has directed me to this "smart troubleshooting" tool.  The tool has identified an issue and stated it will now walk me through a series of troubleshooting steps.  However there is ...

Mango1981
Level 1: Cadet

I am unable to download the recent usage for my mobile plans for the past 2 days.  I understand there is site maintenance taking place however a timeframe of when this will be completed will be much appreciated.It is becoming quite frustrating where ...

MarkScarfe
Level 4: Private Eye

Hi,Hi,Can somebody please explain what the left hand column means. Telstra phone support have zero idea and when I asked to speak to a supervisor I was cut off. They also tried to tell me the 669mb I used was apps running in the background. My origin ...

Aa550
Level 1: Cadet

screen_name123
Level 1: Cadet

I have updated to the latest version of the 24/7 app and to much annoyance, when I try to recharge, it asks me to use an internet app to open my Telstra online account to recharge from there. What is the point of an app if this is what it does? I may ...

Mikerivken
Level 1: Cadet

Mobile data usage shows, but no home internet usage for the last 4 weeks.

Telstra_h8r
Level 1: Cadet

Can't login to the 24/7 app, get this message "Your account does not have the appropriate security level to use this App"

Ive uninstalled and reinstalled several times. No difference. Ive spoken to the help lines, useless. What and why am i paying for ...

Darrend68
Level 1: Cadet

I can’t see my mobile data usage on app or website all day how come? I hope I don’t use all my mobile data today and not know about it

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