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Telstra 24x7 App

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LauraBurke
Level 1: Cadet

Trying to login to the 24/7 App but getting the message " Your Telstra ID is not connecting. Please try again in a few minutes." I have tried uninstalling and re-installing the app - restarting the phone betweenI have reset my password multiple times ...

Unhappym
Level 1: Cadet

I had a problem with my internet speed and checked it through the telstra system online, which told me quote:"Our testing is indicating that the connection between nbn and your premise may not be meeting the range expected for your plan and requires ...

Kirwan531
Level 1: Cadet

wildtales
Level 5: Eagle Eye

I phoned support about the above matter. However, even though they were going to fix it nothing has happened.

Zulluplayz
Level 1: Cadet

 The account details you've entered don't match our records. The information you need can be found on the front page of your bill. Please check there and try again. If your details are correct, contact us on 24x7 Chat for help.   all details are corr ...

oposnyak
Level 1: Cadet

I had data blocking schedule setup for a child in 24x7 app. Now I get an error message:An error occurred in setting up this service.
Please contact Telstra on 1800 266 000 for support.Tried contacting the number , got forwarded to another number, was ...

ValZ
Level 1: Cadet

Hi, I’ve had Telstra NBN for a few months. No bill to date has been generated and I cannot access any features on the Telstra app. I cannot keep track of usage! Anyone else experiencing this? I spoke to someone yesterday but nothing was resolved. Thi ...

Lionet
Level 1: Cadet

Has anyone run into this? I've ported my number to Telstra a month ago and started using Telstra 24x7 App. When I'm using Wifi, in the main page after logging in it only shows my email address as "Logged in". But at this time clicking services and bi ...

Finkle
Level 1: Cadet

Since the latest updates and TELSTRA migrating to a new internal system, so I understand, the movie ticket rewards does not work, it disappears from the 24/7 App at random and returns, but is not fixed, this needs fixing ASAP,  

wildtales
Level 5: Eagle Eye

I phoned support about the above matter. However, even though they were going to fix it nothing has happened.

Lionet
Level 1: Cadet

Has anyone run into this? I've ported my number to Telstra a month ago and started using Telstra 24x7 App. When I'm using Wifi, in the main page after logging in it only shows my email address as "Logged in". But at this time clicking services and bi ...

ftilt
Level 2: Rookie

Cannot save nicknames error message  this happens on an iPhone running current iOS 

Mij03
Level 1: Cadet

The instructions to add a service, screenshot below, don't work. I cannot locate an 'Add an Account' because the option is not displayed. Is there something I'm doing wrong?

Mr23
Level 1: Cadet

I want to add a service to my Telstra app <Removed for Privacy>

MPSAM7
Level 1: Cadet
Ants567
Level 1: Cadet

How do I disable Touch ID ??  

Bigtex79
Level 1: Cadet

The order number is SBS50143387

samuels
Level 4: Private Eye

What domain names do i need to whitelist to be able to use the Telstra 24x7 Chat app -- i run pihole and they are, heh, blocked by default XD.

Vinegal
Level 1: Cadet

New to this. Is the movie discounted tickets applicable to all cinemas? In WA and i only see 3?

Garry49
Level 3: Gumshoe

I play a game on here callede Armada Tanks. The comp is broken up by Country and State, however, I keep losing my state comp and the controllers tell me it is because of my provider, Telstra. Anybody else have this problem? and if it has been fixed, ...

Wili
Level 1: Cadet

Being a member since inception of Telstra  24/7  I had built up nearly 11000 points , staying on the same prepaid plan I was forced to change my number due to harassment on the service, I didn’t know that by changing my number I would lose all my poi ...

Screenname17
Level 1: Cadet

I'm experiencing frequent drop outs with NBN connection. The 24x7 app has directed me to this "smart troubleshooting" tool.  The tool has identified an issue and stated it will now walk me through a series of troubleshooting steps.  However there is ...

Mango1981
Level 1: Cadet

I am unable to download the recent usage for my mobile plans for the past 2 days.  I understand there is site maintenance taking place however a timeframe of when this will be completed will be much appreciated.It is becoming quite frustrating where ...

MarkScarfe
Level 4: Private Eye

Hi,Hi,Can somebody please explain what the left hand column means. Telstra phone support have zero idea and when I asked to speak to a supervisor I was cut off. They also tried to tell me the 669mb I used was apps running in the background. My origin ...

Aa550
Level 1: Cadet

screen_name123
Level 1: Cadet

I have updated to the latest version of the 24/7 app and to much annoyance, when I try to recharge, it asks me to use an internet app to open my Telstra online account to recharge from there. What is the point of an app if this is what it does? I may ...

Mikerivken
Level 1: Cadet

Mobile data usage shows, but no home internet usage for the last 4 weeks.

Telstra_h8r
Level 1: Cadet

Can't login to the 24/7 app, get this message "Your account does not have the appropriate security level to use this App"

Ive uninstalled and reinstalled several times. No difference. Ive spoken to the help lines, useless. What and why am i paying for ...

Darrend68
Level 1: Cadet

I can’t see my mobile data usage on app or website all day how come? I hope I don’t use all my mobile data today and not know about it

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

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Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

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