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Telstra 24x7 App

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Les-Poole
Level 1: Cadet

Cannot sign into Telstra with Telstra ID. it says there are no accounts. I have a a mobile 

cpea126
Level 1: Cadet

I have been using the chat help since saturday and still not resolved. I can't log in or add my account. They've made me reset my password multiple times to no avail.Can't send screen shots via chat to show errors.Am so frustrated right now when I ra ...

Thomsominator
Level 1: Cadet

Hi, I’ve used live chat extensively in the past but it now seems to go directly to a text message service.  Funny enough not even the text message gets through.  Is Live Chat still alive or has it been buried like the good old TBox?  

kunce
Level 1: Cadet

Your Telstra ID is not connecting please try again in a few minutes???????I have uninstalled and reinstalled the app, I keep getting the same message.

JB1959
Level 1: Cadet

Hello,My Husband and I changed from Optus to Telstra just over a week ago for our mobile phones. We have been trying to get into our Telstra account on the Telstra 24/7App, but It keeps saying 'ACCOUNT RESTRICTION' 'Your account does not have the app ...

Zara_ek
Level 1: Cadet

Hello,I have been trying to get into my Telstra account on the Telstra App, but It keeps saying 'ACCOUNT RESTRICTION' 'Your account does not have the appropiate security level to use this app'. What is that supposed to mean? What can I do? Also, I pa ...

Jon626
Level 1: Cadet

Love Telstra! Never have any outages with broadband always there when I want it always fast.
Telstra ring yesterday, we can save you $10, not interested, why not, don’t want the hassle, there will be no changes guaranteed same exact service, ok then g ...

Michelle77
Level 1: Cadet

Hi there,  I am wanting to pay a Telstra bill, however, when I login to my app, it is telling me “my account does not have the appropriate security level to use this app”. I have been using this app for years and have never had a problem. Even when I ...

GoldieLocking
Level 1: Cadet

Resolved thank you

Leelee17
Level 2: Rookie

Hi I have the maximum of 3 profiles on my 24/7 app but I don't know how to remove  one profile.

Leelee17
Level 2: Rookie

Hi I have the maximum of 3 profiles on my 24/7 app but I don't know how to remove  one profile.

ShanelleDrayton
Level 1: Cadet

I registered and ordered a home line and NBN modem to be connected I was just wondering how long it's going to be until it's here 

Ron1953
Level 2: Rookie

My wifes mobile no longer allows her to ring 19777077 (Sunrise Cash Cow). Instead we get an automated message that this "premium service is no longer available". She has always been able to do this in the past on the same phone and same Telstra plan. ...

fknrdcls
Level 1: Cadet

Recently my 24/7 app suddenly had 3 extra numbers for three other people's prepaid accounts, these acounts had nothing to do with my account and I had no interaction with telstra, such as changing details or plans or making orders or ANYTHING that I ...

BJH1
Level 1: Cadet

How do you change your stored Card on Telstra 24x7 app ?

Lionet
Level 1: Cadet

Has anyone run into this? I've ported my number to Telstra a month ago and started using Telstra 24x7 App. When I'm using Wifi, in the main page after logging in it only shows my email address as "Logged in". But at this time clicking services and bi ...

ftilt
Level 2: Rookie

Cannot save nicknames error message  this happens on an iPhone running current iOS 

Mij03
Level 1: Cadet

The instructions to add a service, screenshot below, don't work. I cannot locate an 'Add an Account' because the option is not displayed. Is there something I'm doing wrong?

Mr23
Level 1: Cadet

I want to add a service to my Telstra app <Removed for Privacy>

Les-Poole
Level 1: Cadet

Cannot sign into Telstra with Telstra ID. it says there are no accounts. I have a a mobile 

kunce
Level 1: Cadet

Your Telstra ID is not connecting please try again in a few minutes???????I have uninstalled and reinstalled the app, I keep getting the same message.

JB1959
Level 1: Cadet

Hello,My Husband and I changed from Optus to Telstra just over a week ago for our mobile phones. We have been trying to get into our Telstra account on the Telstra 24/7App, but It keeps saying 'ACCOUNT RESTRICTION' 'Your account does not have the app ...

Jon626
Level 1: Cadet

Love Telstra! Never have any outages with broadband always there when I want it always fast.
Telstra ring yesterday, we can save you $10, not interested, why not, don’t want the hassle, there will be no changes guaranteed same exact service, ok then g ...

pedrokeys
Level 1: Cadet

I blocked an email sender and now want that sender unblocked. I unblocked through Webmail settings and on my computers where I have Outlook installed. I have added the person to my safe senders list. Nothing works and the mail stills goes to Junk. Th ...

Brod
Level 1: Cadet

When I access Telstra via the 24/7 app and select bill my bill details are exposed butshow an incorrect bill no.

Tank01
Level 2: Rookie

Hi

Love this app

Rob138
Level 1: Cadet

How can l receive service notifications for the above service?

Melon11
Level 1: Cadet

I've been having trouble over a month now to access my nbn account via the website and on the 24x7 app. I've add many technicians call and my issues keeps on getting 'up scaled' but no-one can seem to fix it. This is super frustrating. Can someone pl ...

Maktak
Level 1: Cadet

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