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Telstra 24x7 App

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Patty246
Level 1: Cadet

I logged in to 24x7 app on my phone for my grandmother to help manage her account but it automatically added my prepaid phone to her account! How do I remove it and set up my own account?

Taral
Level 1: Cadet

Has anyone else had issues with the Telstra messaging service of the 24/7 app? I’ve been messaging them for weeks trying to get answers for why I’ve been having connection issues with my iPhone 11 Pro Max (which I found more help with from crowd supp ...

Betty20
Level 1: Cadet

Hi, I recently bought a new phone and plan and registered for telstra ID.  My first bill was sent to me by email.  It also said that I can view and make payment using the Telstra app online, so I checked my bill section in the app and a msg appeared ...

abthomp
Level 11: Detective

App was quite useful. Now it keeps asking me to "activate" my Pre-Paid service.Only problem is I don't have a pre-paid service.Seems it's been updated and gone a bit haywire.

darylcheshire
Level 1: Cadet

Telstra 24 x 7 requires me to finish my profile and this means I have to do the face recognition and set up automatic payment.I don’t want to do either of these things.What are my options now?If I don’t comply will I get nagged about the incomplete p ...

Y4udothis
Level 1: Cadet

1 account 3xservices. 2 of them saying suspended contact or pay over due amount.account is 389 in credit Telstra operato//customer service say nothing wrong with account and can’t see the suspended notice.
cant upgrade or add or do much really until t ...

Richocho
Level 1: Cadet

I've just changed from post paid to pre-paid and was wondering if it is possible for the Android widget to display the amount of data I have remaining? Currently all it displays is my dollar balance (zero) and the number of days until my current rech ...

JP05
Level 1: Cadet

I have just set up the 24x7 App and have found that all of my fathers accounts are showing up in my app along side my account.How is this possible and how do I remove this linking of accounts?Also when my modem was being sent out, my father was recei ...

Ron1953
Level 3: Gumshoe

My wifes mobile no longer allows her to ring 19777077 (Sunrise Cash Cow). Instead we get an automated message that this "premium service is no longer available". She has always been able to do this in the past on the same phone and same Telstra plan. ...

fknrdcls
Level 1: Cadet

Recently my 24/7 app suddenly had 3 extra numbers for three other people's prepaid accounts, these acounts had nothing to do with my account and I had no interaction with telstra, such as changing details or plans or making orders or ANYTHING that I ...

BJH1
Level 1: Cadet

How do you change your stored Card on Telstra 24x7 app ?

Lionet
Level 1: Cadet

Has anyone run into this? I've ported my number to Telstra a month ago and started using Telstra 24x7 App. When I'm using Wifi, in the main page after logging in it only shows my email address as "Logged in". But at this time clicking services and bi ...

ftilt
Level 2: Rookie

Cannot save nicknames error message  this happens on an iPhone running current iOS 

Mij03
Level 1: Cadet

The instructions to add a service, screenshot below, don't work. I cannot locate an 'Add an Account' because the option is not displayed. Is there something I'm doing wrong?

Mr23
Level 1: Cadet

I want to add a service to my Telstra app <Removed for Privacy>

Ants567
Level 1: Cadet

How do I disable Touch ID ??  

Bigtex79
Level 1: Cadet

The order number is SBS50143387

Garry49
Level 3: Gumshoe

I play a game on here callede Armada Tanks. The comp is broken up by Country and State, however, I keep losing my state comp and the controllers tell me it is because of my provider, Telstra. Anybody else have this problem? and if it has been fixed, ...

Wili
Level 1: Cadet

Being a member since inception of Telstra  24/7  I had built up nearly 11000 points , staying on the same prepaid plan I was forced to change my number due to harassment on the service, I didn’t know that by changing my number I would lose all my poi ...

Screenname17
Level 1: Cadet

I'm experiencing frequent drop outs with NBN connection. The 24x7 app has directed me to this "smart troubleshooting" tool.  The tool has identified an issue and stated it will now walk me through a series of troubleshooting steps.  However there is ...

Mango1981
Level 1: Cadet

I am unable to download the recent usage for my mobile plans for the past 2 days.  I understand there is site maintenance taking place however a timeframe of when this will be completed will be much appreciated.It is becoming quite frustrating where ...

MarkScarfe
Level 4: Private Eye

Hi,Hi,Can somebody please explain what the left hand column means. Telstra phone support have zero idea and when I asked to speak to a supervisor I was cut off. They also tried to tell me the 669mb I used was apps running in the background. My origin ...

Aa550
Level 1: Cadet

screen_name123
Level 1: Cadet

I have updated to the latest version of the 24/7 app and to much annoyance, when I try to recharge, it asks me to use an internet app to open my Telstra online account to recharge from there. What is the point of an app if this is what it does? I may ...

Mikerivken
Level 1: Cadet

Mobile data usage shows, but no home internet usage for the last 4 weeks.

Telstra_h8r
Level 1: Cadet

Can't login to the 24/7 app, get this message "Your account does not have the appropriate security level to use this App"

Ive uninstalled and reinstalled several times. No difference. Ive spoken to the help lines, useless. What and why am i paying for ...

Darrend68
Level 1: Cadet

I can’t see my mobile data usage on app or website all day how come? I hope I don’t use all my mobile data today and not know about it

Our community experts

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