CrowdSupport®
Accounts & Plans

Telstra 24x7 App

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
gman3737
Level 2: Rookie

Why can't I download my bill in the 24/7 app?? I did in December 2019 now I can't. Why?

Chitlan
Level 1: Cadet

I have. Telstra 24 x 7 app. And I want to include a Telstra Pre paid I have just activated to it.  Please help.  That way I can track calls and pay online

Brod
Level 1: Cadet

When I access Telstra via the 24/7 app and select bill my bill details are exposed butshow an incorrect bill no.

Tank01
Level 2: Rookie

Hi

Love this app

ShanelleDrayton
Level 1: Cadet

I registered and ordered a home line and NBN modem to be connected I was just wondering how long it's going to be until it's here 

Nimra
Level 1: Cadet

How do I change my account to my new number and delete the old one?

Rob138
Level 1: Cadet

How can l receive service notifications for the above service?

WCE18
Level 1: Cadet

I have just tried to login to my account on the Telstra 24/7 app on my iPhone 8 and the following message comes up “Your account does not have the appropriate security level to use this app”. Because I can’t login, I can’t view my bills and other fea ...

Chookie40
Level 1: Cadet

My internet pass word is gone!?!?

Ljr64
Level 1: Cadet

New phone SIM actived to my account not showing up on 24/7 apo

ShanelleDrayton
Level 1: Cadet

I registered and ordered a home line and NBN modem to be connected I was just wondering how long it's going to be until it's here 

Ron1953
Level 3: Gumshoe

My wifes mobile no longer allows her to ring 19777077 (Sunrise Cash Cow). Instead we get an automated message that this "premium service is no longer available". She has always been able to do this in the past on the same phone and same Telstra plan. ...

fknrdcls
Level 1: Cadet

Recently my 24/7 app suddenly had 3 extra numbers for three other people's prepaid accounts, these acounts had nothing to do with my account and I had no interaction with telstra, such as changing details or plans or making orders or ANYTHING that I ...

BJH1
Level 1: Cadet

How do you change your stored Card on Telstra 24x7 app ?

Lionet
Level 1: Cadet

Has anyone run into this? I've ported my number to Telstra a month ago and started using Telstra 24x7 App. When I'm using Wifi, in the main page after logging in it only shows my email address as "Logged in". But at this time clicking services and bi ...

ftilt
Level 2: Rookie

Cannot save nicknames error message  this happens on an iPhone running current iOS 

Mij03
Level 1: Cadet

The instructions to add a service, screenshot below, don't work. I cannot locate an 'Add an Account' because the option is not displayed. Is there something I'm doing wrong?

Mr23
Level 1: Cadet

I want to add a service to my Telstra app <Removed for Privacy>

Ants567
Level 1: Cadet

How do I disable Touch ID ??  

Brod
Level 1: Cadet

When I access Telstra via the 24/7 app and select bill my bill details are exposed butshow an incorrect bill no.

Tank01
Level 2: Rookie

Hi

Love this app

Rob138
Level 1: Cadet

How can l receive service notifications for the above service?

Melon11
Level 1: Cadet

I've been having trouble over a month now to access my nbn account via the website and on the 24x7 app. I've add many technicians call and my issues keeps on getting 'up scaled' but no-one can seem to fix it. This is super frustrating. Can someone pl ...

Maktak
Level 1: Cadet

Speak to an Australian operator

Garry49
Level 3: Gumshoe

I play a game on here callede Armada Tanks. The comp is broken up by Country and State, however, I keep losing my state comp and the controllers tell me it is because of my provider, Telstra. Anybody else have this problem? and if it has been fixed, ...

Wili
Level 1: Cadet

Being a member since inception of Telstra  24/7  I had built up nearly 11000 points , staying on the same prepaid plan I was forced to change my number due to harassment on the service, I didn’t know that by changing my number I would lose all my poi ...

Screenname17
Level 1: Cadet

I'm experiencing frequent drop outs with NBN connection. The 24x7 app has directed me to this "smart troubleshooting" tool.  The tool has identified an issue and stated it will now walk me through a series of troubleshooting steps.  However there is ...

Mango1981
Level 1: Cadet

I am unable to download the recent usage for my mobile plans for the past 2 days.  I understand there is site maintenance taking place however a timeframe of when this will be completed will be much appreciated.It is becoming quite frustrating where ...

MarkScarfe
Level 4: Private Eye

Hi,Hi,Can somebody please explain what the left hand column means. Telstra phone support have zero idea and when I asked to speak to a supervisor I was cut off. They also tried to tell me the 669mb I used was apps running in the background. My origin ...

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit