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Telstra 24x7 App

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Level 1: Cadet

Wanting to receive call for have 3 enquiries at this stage

Level 1: Cadet

Trying to login to the 24/7 App but getting the message " Your Telstra ID is not connecting. Please try again in a few minutes." I have tried uninstalling and re-installing the app - restarting the phone betweenI have reset my password multiple times ...

Level 2: Rookie

Why can I all of a sudden not access the Telstra 24x7 app, and MyAccount? I used the same username for the last 8 years, and all of a sudden I now get an error message when logging in saying "Your account does not have the appropriate security level ...

Level 1: Cadet

I had a problem with my internet speed and checked it through the telstra system online, which told me quote:"Our testing is indicating that the connection between nbn and your premise may not be meeting the range expected for your plan and requires ...

Level 1: Cadet

Level 5: Eagle Eye

I phoned support about the above matter. However, even though they were going to fix it nothing has happened.

Level 1: Cadet

 The account details you've entered don't match our records. The information you need can be found on the front page of your bill. Please check there and try again. If your details are correct, contact us on 24x7 Chat for help.   all details are corr ...

Level 1: Cadet

I had data blocking schedule setup for a child in 24x7 app. Now I get an error message:An error occurred in setting up this service.
Please contact Telstra on 1800 266 000 for support.Tried contacting the number , got forwarded to another number, was ...

Level 5: Eagle Eye

I phoned support about the above matter. However, even though they were going to fix it nothing has happened.

Level 1: Cadet

Has anyone run into this? I've ported my number to Telstra a month ago and started using Telstra 24x7 App. When I'm using Wifi, in the main page after logging in it only shows my email address as "Logged in". But at this time clicking services and bi ...

Level 2: Rookie

Cannot save nicknames error message  this happens on an iPhone running current iOS 

Level 1: Cadet

The instructions to add a service, screenshot below, don't work. I cannot locate an 'Add an Account' because the option is not displayed. Is there something I'm doing wrong?

Level 1: Cadet

I want to add a service to my Telstra app <Removed for Privacy>

Level 1: Cadet

How do I disable Touch ID ??  

Level 1: Cadet

The order number is SBS50143387

Level 4: Private Eye

What domain names do i need to whitelist to be able to use the Telstra 24x7 Chat app -- i run pihole and they are, heh, blocked by default XD.

Level 1: Cadet

New to this. Is the movie discounted tickets applicable to all cinemas? In WA and i only see 3?

Level 3: Gumshoe

I play a game on here callede Armada Tanks. The comp is broken up by Country and State, however, I keep losing my state comp and the controllers tell me it is because of my provider, Telstra. Anybody else have this problem? and if it has been fixed, ...

Level 1: Cadet

Being a member since inception of Telstra  24/7  I had built up nearly 11000 points , staying on the same prepaid plan I was forced to change my number due to harassment on the service, I didn’t know that by changing my number I would lose all my poi ...

Level 1: Cadet

I'm experiencing frequent drop outs with NBN connection. The 24x7 app has directed me to this "smart troubleshooting" tool.  The tool has identified an issue and stated it will now walk me through a series of troubleshooting steps.  However there is ...

Level 1: Cadet

I am unable to download the recent usage for my mobile plans for the past 2 days.  I understand there is site maintenance taking place however a timeframe of when this will be completed will be much appreciated.It is becoming quite frustrating where ...

Level 4: Private Eye

Hi,Hi,Can somebody please explain what the left hand column means. Telstra phone support have zero idea and when I asked to speak to a supervisor I was cut off. They also tried to tell me the 669mb I used was apps running in the background. My origin ...

Level 1: Cadet

Level 1: Cadet

I have updated to the latest version of the 24/7 app and to much annoyance, when I try to recharge, it asks me to use an internet app to open my Telstra online account to recharge from there. What is the point of an app if this is what it does? I may ...

Level 1: Cadet

Mobile data usage shows, but no home internet usage for the last 4 weeks.

Level 1: Cadet

Can't login to the 24/7 app, get this message "Your account does not have the appropriate security level to use this App"

Ive uninstalled and reinstalled several times. No difference. Ive spoken to the help lines, useless. What and why am i paying for ...

Level 1: Cadet

I can’t see my mobile data usage on app or website all day how come? I hope I don’t use all my mobile data today and not know about it

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Telstra 24x7®

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