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bulldogs195461
Level 4: Private Eye

nexus 7 data usage

ive got the nexus 7 tablet,its on a testra post paid plan and i get 1gb and telstra put the sim card in ,ive downloaded the 24/7 app ,plus telstra one to check my data usage as i recently went over bigtime,but i cant get these apps to recognize my device,plan.ive uninstalled plus reinstalled ,yes ive turned off my wi-fi its so frustraing,any ideas please.john

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4 REPLIES 4
Level 23: Superhero

Re: nexus 7 data usage

That's a strange one John.

 

I and a number of others were recently apart to trialling the up-graded 24/7 app for android and most of the bugs were found and ironed out prior to public release.

 

I can't say that I remember anyone having any major problems with it and certainly since the public release i't seems to have been performing well for everyone.

 

You seem to have gone through all the motions to correct the situation that I would have recommended, however I'd suggest that you send up PM to  Telstra Products & Services Team dcrowell  , Duncan seems to be right on top of the 24/7 app and I know he would want to know about your experience and try to assist .

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NB: I am NOT a Telstra employee, just another customer like you.
Telstra (Retired)
Telstra (Retired)

Re: nexus 7 data usage

HI John,

 

Thanks for reaching out.  As Dean mentions it seems you have tried the basic troubleshooting already and are having no joy.  

 

When you say you can't get the apps to detect your plan what exactly are you seeing the apps do?  Are they not loading up at all? Are they displaying any kind of error message.

 

If your apps are not loading up at all could you check your APN settings in your device. We have found some stores are setting up tablets with the incorrect APN settings.

 

1. On your Nexus 7 go to Settings > Wireless and Network > Mobile Networks > Access Point Names.

 

2. There should be an APN called Telstra Internet (or could be called something different which has a selection box next to it.

 

3. Tap on this item.

 

4. Check the name.  It should be set to telstra.wap.  If it is not tap on it to change it. (We have seen alot of store setting this up as telstra.internet)

 

5. Tap ok then back right out to your homescreen.

 

6. To be sure turn your phone on and off to reset your network. (or turn airplane mode on then off)

 

7. Open Telstra 24x7.

 

Let us know if this works.  Otherwise happy to work further with you.

 

Kind Regards

 

Duncan

 

 

 

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bulldogs195461
Level 4: Private Eye

Re: nexus 7 data usage

wow,that simple,yes many many thanks now working ,cheers john

Telstra (Retired)
Telstra (Retired)

Re: nexus 7 data usage

Great to hear.

 

Thanks for letting us know.

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All moderation actions are supported by the CrowdSupport Community Guidelines

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