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3dogs
Level 2: Rookie

telstra live chat 24/7

Just updated the 24/7 chat app. Worse than before, twice as long to use and telstra representative wasn't very knowledgeable at all. I was told to Google an app that might help. NOT HAPPY TELSTRA. ..

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5 REPLIES 5
Telstra (Retired)
Telstra (Retired)

Re: telstra live chat 24/7

Hi 3dogs, This is certainly not the experience that we want our customers to have, What is the issue that you are having?

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3dogs
Level 2: Rookie

Re: telstra live chat 24/7

It takes a lot longer for the telstra representative to see and then answer questions. I couldn't get a straight answer and was advised to Google it. Not very helpful at all.
Telstra (Retired)
Telstra (Retired)

Re: telstra live chat 24/7

I can definitely understand the frustration, and i apologise that it was handled in that way, is the issue you were having fixed?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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3dogs
Level 2: Rookie

Re: telstra live chat 24/7

No. The questions were can telstra block incoming and outgoing overseas calls to my mobile number. Thanks.
Support Team
Support Team

Re: telstra live chat 24/7

Hi @3dogs,



We have a great information page on call barring at http://tel.st/n3h47

Let us know if you have any other questions. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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