H3C
Level 1: Cadet

won’t allow me to ‘login’ to allow acceptance of offers

For some reason when I enter ‘offers’ the app (hub) isn’t allowing me to ‘login’ to rake up offers. It was fine until I actually wanted to do one. Feeling frustrated - I’m a forever client.

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2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity

Re: won’t allow me to ‘login’ to allow acceptance of offers

Are you logged in to the 24x7 app using your Telstra ID?

And is your Telstra ID linked to your services (ie when you log in via the website using your Telstra ID, can you see your services and Bills)?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Support Team
Support Team

Re: won’t allow me to ‘login’ to allow acceptance of offers

Hey H3C, welcome to CrowdSupport.

 

@Jupiter is bang on the money, great first step to take. If you continue to have problems though, the app support team can be reached here: https://tel.st/8as9s.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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