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Are you logged in to the 24x7 app using your Telstra ID?
And is your Telstra ID linked to your services (ie when you log in via the website using your Telstra ID, can you see your services and Bills)?
Hey H3C, welcome to CrowdSupport.
@Jupiter is bang on the money, great first step to take. If you continue to have problems though, the app support team can be reached here: https://tel.st/8as9s.
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With direct debit there’s no need to give paying your bill another thought.
Avoid queuing up and never worry about late fees again.