CrowdSupport®
Xeteth
Level 2: Rookie

Can't connect to Telstra Air on laptop

I'm having an issue connecting to Telstra Air on my laptop. I have previously been able to connect (for the past 1.5 years) to the hotspot (a phone booth), however in the past week or two the issue has come up.

 

I connect to the Telstra Air WiFi which prompts the login page. I enter my username/password and hit enter, the 30 second count down begins (or press connect now to login straight away), then I get an error message "Something went wrong. Sorry, there was an error processing your request. Please try again later."

 

This seems interesting/strange because I can connect to the same network and login just fine on my phone, it seems to be the laptop that is not working for some reason.

 

Based on research on other crowd support threads I have tried a few things:

1. Forgetting the network

2. Resetting browser history

3. Enabling location services on my laptop

4. Enabling Hotspot 2.0 Networks in settings

 

Are there any other suggestions to getting this to work on my laptop? It seems strange that it suddenly doesn't work when I have not changed anything. Any help would be greatly appreciated!

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