Broadband & nbn™

Telstra Air

Ask a question
  • All Posts
  • Answered
  • Unanswered
Level 1: Cadet

I am unable to access Telstra Air and was wondering if someone could help. I am currently on a Telstra Velocity connection and have a modem that is compatible with Telstra Air. When I try to enable Telstra Air on my account (via the 24x7 site and app ...

Level 1: Cadet

I have used the app to activate the service. When I try a hotspot it won't connect. I call the customer support, they say your air service is activated. When I go to the modem admin page, it says Telstra air is down. I've gone around this merry go ro ...

Level 1: Cadet

Hi team. I've been using Telstra Air for years... some time ago, Telstra Air Sussex St was definitely out (took a while to get fixed). For the past year or so? It's been almost perfect (takes a few spins before it logs me in properly)... However, for ...

Level 1: Cadet

I have a full broadband account including Telstra modem (NBN) in South Australia but I'm working in Queensland and can pick up Telstra Air. My question is whether I will be able to continue to use this or do I need to set up another internet service ...

Level 1: Cadet

I am not yet on NBN but I have Telstra Air at home on cable.  When I switch to NBN how does this impact on Telstra Air. Do I use the same router?

Level 1: Cadet

I’ve connected to Telstra Air from a hotspot outside my house for a few months without any problems but then about a month ago I couldn’t connect anymore with the error message that I’ve already connected more than 3 devices. I’ve only ever connected ...

Level 1: Cadet

Using iphone6. Can connect (including automatically) with Telstra phone booths etc. But can't connect to my own homespot, nor anyone elses. Telstra have been unable to even logically address it for months.

Level 1: Cadet

Hi I recently moved to West Beach, South Australia & found a payphone there that has/had Telstra Air but it now only connects to FON network along with the FON restrictions:- 1 connection only (Telstra Air has 3 simultaneous);- 250k download speed (t ...

Level 1: Cadet

I live in Fairlight Walk, Manly 2095 and the hotspot that arrives to my house does not work a week ago and I can not connect to Telstra Air!! Only happens with this one...

Level 1: Cadet

Cannot get IP address from DHCP after connected to the Telstra Air with the phone booth in Jackson Court Doncaster East

Level 1: Cadet

Yesterday for some reason I can not reach any Australian media outlets via the net.  US, China, and the BBC no  problems. I have turned off and restarted the modem. I have checked different browsersTurned off Virus protectionStill nothing .... no Aun ...

Level 1: Cadet


I’ve been using Telstra air in the last 45 days without any problem.
But since friday 08/02 I’ve had problems. Both Telstra air and fon air modems are in range and the signal are strong, but the internet is terrible. I can’t even get to the login p ...

Level 1: Cadet

I’m housesitting for a month and there is no WiFi. I’m fine to use my data for Facebook and the like (although wireless would be better) but I have a Foxtel Now puck box and Google Chromecast and would like to be able to use them on my television.I s ...

Level 1: Cadet

If I enable Telstra Air on my home network, will this reduce my speed for my own network use on my personal wifi?

Level 1: Cadet

When i am using telstra air does it use my data allowance from my home broadband? If so, how can you choose which account it comes from? I have two internet bundles for my two houses. 

Level 1: Cadet

I have just recently switched to NBN and now I am having some difficulty activating Telstra Air

Level 1: Cadet

Can anyone confirm which countries  i can call for free now i have upped my prepaid to include international calls?

Level 1: Cadet

I purchased a 30 day pass, but unfortunately the connection is not smooth, request a refund.

Level 1: Cadet
Level 2: Rookie

My home WiFi modem used to be an AIR hotspot, but now it isn't. My account says AIR is activated, but there is no signal coming out of my modem. I was using my own AIR hotspot to send security camera video data to my mobile phone to save data usage 2 ...

Level 1: Cadet

I have used the app to activate the service. When I try a hotspot it won't connect. I call the customer support, they say your air service is activated. When I go to the modem admin page, it says Telstra air is down. I've gone around this merry go ro ...

Level 3: Gumshoe

not much success with telstra air.  tried with 2 different andriod phones and ended uninstalling.   Without installing, i can connect ok entering my user id and password (which inconveniently it does not save) via selecting the telstra air wifi in ra ...

Level 1: Cadet

Your Telstra Air Hotspot at cnr Marine Parade and Burrows is bloody slow or not working at all. Like most of the Broadband solutions that Telstra have they charge you u **bleep**loads of money for your mobile Broadband plan n give you **bleep**house ...

Level 5: Eagle Eye

1. I find it confusing that the login and Home page screens fail to respond for some time after painting the screen, could the "Login" boxes be changed to either highlight when it is possible to login or be the last part of the screen to be painted. ...

Level 1: Cadet

Been trying to activate my Telstra air on my home internet account for weeks now. every time I log into my account it tells me my Telstra Air is not activated so I press activate then it tells me I can now use Telstra Air and my home account will be ...

Level 1: Cadet

I am not getting the telstra login promt after open Safari on my ipad when connected to telstra air wifi.

Level 1: Cadet

Hi all. Followed all the prompts when activating on the telstra web site. I push the activate button and the status shows ACTIVATING. But it goes no further. Tried many times and continues to show activate.
Has anybody have the same problem.

Level 1: Cadet

Hi, my free Telstra Air was working until I upgraded my computer to the lastest Windows 10. Anyone have an explanation or suggestion how to resolve said issue? Thanks 

Level 1: Cadet

Installed 10.3.3 update for IOS  this morning and later attempted to connect to Telstra Air  (7 FON) hotspot which is normally automatic. Updates addresses WiFI security issues and seems to have broken the auto connect from Telstra Air app. Has anyon ...

Level 1: Cadet

My Telstra air was working fine for a few days and now won't connect when selected. Just drops off as soon as you hit connect. What's wrong????

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more