Broadband & nbn™

Telstra Air

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Level 1: Cadet

So telstra air connects fine and has the whole login situation on mobile however no popups to login appear on my laptop and it just says "no internet". ??

Level 1: Cadet

Hi I have a strong telstra air wifi connection at home but I can't connect to it. It says failed to obtain ip address

Level 1: Cadet

Hi all, I can't connect to Telstra Air, even though it says the signal is extremely strong. Air is active, according to my profile. I have uninstalled it twice, with the same result. Any solutions?

Level 1: Cadet

I have been using Telstra air from home on phone and laptop and was working fine, in the right spot, until they said they were upgrading and would effect usage from 3/10..since then there has been nothing at all...WHY???

Level 1: Cadet

Hi I'm unable to login when I click the telstra air hotspot on my laptop, a browser window opens asking me to login. so I enter my telstra ID (email address) and p/w... and it just brings me back to the same page, or it redirects me to fon-air... 

I h ...

Level 1: Cadet

Can anyone point me to a map of Telstra Air Hotspots. I have tried the search page within Telstra but it shows very few hotspots and has no map attached to the results.For example - have Telstra added their hotspots to Google Earth.I am trying to set ...

Level 1: Cadet

Hi there. I am struggling to connect my laptop to Telstra Air. I have done the registration thing with the mobile phone number, had it accepted and all I get is a so called connection but it isn’t actually. Frustrating. Cheers.

Level 1: Cadet

My Telstra air profile has another number as the default account. How do I delete it? I tried edit it didn't work

Level 1: Cadet

I've tried using my Telstra Air app but it can't find any hotspots at all in the whole country.
I've tried using the Fon app and connecting directly to a Fon router but my Telstra I'd is rejected. I used the I'd that's listed in the Air app (username) ...

Level 1: Cadet

Very often when i park next to a telstra air access point (phone box), and have a lovely strong signal, using my android tablet, I get a "connection refused " error message. The telstra air app is incompatible with my device, so I log on via the syst ...

Level 3: Gumshoe

I use company iPad that has Telstra 4G on it, downloaded Telstra Air App, turned off wi-fi and login or register with Crowdsupport username and password. I get a message "Something went wrong" Sorry, but we coudln't connect you to Telstra Air. Please ...

Level 1: Cadet

I am wandering why I cannot connect to Telstra Air when out in public areas around Sydney, there are plenty?

Level 1: Cadet

I would like to Connect from my smart tv with Telstra air, it seems connected but not connected. I mean in network setting, it shows it is connected but when I try to use is, it says not connected. When I try to open web browser, it redirect to Telst ...

Level 1: Cadet

I've bought a number of Telstra Guest passes over the past 6 months and have never been able to make them work. As soon as I've paid my $10 for a day pass, I get  the message that my "Guest Pass Expire At: Tomorrow 09:07am" - ie the current time + 24 ...

Level 1: Cadet

I was told by your people that this tablet is locked it still won't let me on please help

Level 1: Cadet

Is there a modem/device I can buy that will enable me to use Telstra air wherever I go?
I essentially want to use the home ADSL I have at multiple locations, as I’m constantly travelling.
If I purchase a Telstra modem that supports Telstra Air can I us ...

Level 2: Rookie

Every thing I've seen so far says Telstra air is for eligible broadband customers but can't find what plans you need to be on anywhere. One list said prepaid & post paid among others yet a Telstra operator told me you can't get it on prepaid.
2nd ques ...

Level 3: Gumshoe

Is an ethernet connection to Telstra home internet gateway modem secure & private from other Telstra Air users? or is it visible to all who have access to the gateway modem?

Level 1: Cadet

Hi, I recently bought a Woolworths prepaid sim. Can I still use Telstra Air with this as it uses the Telstra network ?

Level 1: Cadet

I run a business from home and have just realised that my Telstra Air is activated. The speed of my internet NBN is very much up and down. Is this caused by the fact that my Telstra AIr is active for the area?

Level 3: Gumshoe

not much success with telstra air.  tried with 2 different andriod phones and ended uninstalling.   Without installing, i can connect ok entering my user id and password (which inconveniently it does not save) via selecting the telstra air wifi in ra ...

Level 1: Cadet

Your Telstra Air Hotspot at cnr Marine Parade and Burrows is bloody slow or not working at all. Like most of the Broadband solutions that Telstra have they charge you u **bleep**loads of money for your mobile Broadband plan n give you **bleep**house ...

Level 5: Eagle Eye

1. I find it confusing that the login and Home page screens fail to respond for some time after painting the screen, could the "Login" boxes be changed to either highlight when it is possible to login or be the last part of the screen to be painted. ...

Level 1: Cadet

Been trying to activate my Telstra air on my home internet account for weeks now. every time I log into my account it tells me my Telstra Air is not activated so I press activate then it tells me I can now use Telstra Air and my home account will be ...

Level 1: Cadet

I am not getting the telstra login promt after open Safari on my ipad when connected to telstra air wifi.

Level 1: Cadet

Hi all. Followed all the prompts when activating on the telstra web site. I push the activate button and the status shows ACTIVATING. But it goes no further. Tried many times and continues to show activate.
Has anybody have the same problem.

Level 1: Cadet

Hi, my free Telstra Air was working until I upgraded my computer to the lastest Windows 10. Anyone have an explanation or suggestion how to resolve said issue? Thanks 

Level 1: Cadet

Installed 10.3.3 update for IOS  this morning and later attempted to connect to Telstra Air  (7 FON) hotspot which is normally automatic. Updates addresses WiFI security issues and seems to have broken the auto connect from Telstra Air app. Has anyon ...

Level 1: Cadet

My Telstra air was working fine for a few days and now won't connect when selected. Just drops off as soon as you hit connect. What's wrong????

Level 1: Cadet

Hiu there, Trying to connect my macbook onto FON hotspot via wifi.

Does anyone know the ip address and dns settings etc? It has onnected before but not latley..  

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