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Spanner127
Level 1: Cadet

4GX Plus update to M02

I have a 4GX Plus telstra prepaid phone thet will NOT update to the M02 version. Can anyone help???

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4 REPLIES 4
Telstra (Retired)
Telstra (Retired)

Re: 4GX Plus update to M02

@Spanner127

Are you able to clarify what it is that you are trying to update with your 4GX Plus handset?

"M02" refers to the ZTE Blade L5 - whereas the 4GX Plus is a ZTE Blade A462

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Spanner127
Level 1: Cadet

Re: 4GX Plus update to M02

I purchased my Telstra 4GX Plus in December 2016 and it states in phone specs it is MO1.

My Wife purchased a Telstra 4GX Plus last month and it has MO2 in the specs.

I receive messages that there is a critical update for my handset and download it (approx. 35M/Bs) and start the install and  it errors with a 'Mismatch'. If my phone is not update-able why then am I receiving 'Critical Update' messages that do not work???

Peter

Telstra (Retired)
Telstra (Retired)

Re: 4GX Plus update to M02

@Spanner127

Updates such as this are provided by the manufacturer.

ZTE has some helpful steps available here.

 

If this does not work for you, I'd recommend contacting ZTE directly to check for any issues they may be aware of.

 

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Telstra (Retired)
Telstra (Retired)

Re: 4GX Plus update to M02

Hi @Spanner127,

 

Just checking in to see if the information DeltaSquad provided, has been useful for you?

 

-Georgie

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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