I just have been told by Telstra technical team that VoLTE is not available to Prepaid customers, epitome of customer partiality.
This is something not expected from Australia's so called best network.
No where on Telstra website or on my prepaid sim kit says that You wont be able to use VoLTE on prepaid service.
Surely Telstra not recommended this will be my first and last port in to Telstra.
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VOLTE is available to all Telstra mobile customers both prepaid and post paid. For it to work you need a compatible phone and for it to be enable in your account. What model phone do you have? Not all mobiles support VOLTE and not all of those phones support Telstra VOLTE.
You've been told incorrect information.
I'm on the Pre-Paid Max plan and I have VoLTE working on my mobile phone.
Do you have a compatible mobile phone?
I'm using a Samsung Note 9, from Telstra.
It also worked on my previous mobile which was a Samsung Galaxy S8, from Telstra.
Have you asked Telstra support if VoLTE has been activated on your Pre-Paid service at their end?
yes, They are not sure whats wrong. I visited telstra store they replaced my SIM and checked on different devices still is not working for VOLTE
Yes they say it is enabled. Telstra store person replaced my SIM hec checked my old and new SIm cards in his own phone and its was not working.
however VoLTE was showing on his phone on his Postpaid number which is Normal
Presuming it points to a Telstra technical issue peculiar to your service, it should be upgraded to a Level 2 technical support issue. These sort of instances are often a "tick in a box" for default settings, which a higher level of "technician" can do.
I agree with @ProfessorPhone , sounds like there's a misalignment with your Account....which does happen occasionally.
I'd be ringing 132200 and say Mobile Faults. Tell them you think there could be a misalignment with your Account.
Obviously there's something wrong if your Pre-Paid Sim's wouldn't show VoLTE on the Telstra employees mobile but his Post Paid Sim did.
If it's not at Telstra's end it could be something wrong with the other provider you ported from ( if I read your first post correctly, that you ported your number from another provider) not doing something correctly.
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