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angiemaecooper6
Level 1: Cadet

Paper bills

Answered

Hi...how do I order a paper bill please? I am often unwell and my hubby needs a physical bill to pay my account on my behalf.  I ordered it months ago with my new phone but am only receiving email bills so far.

Thank you, 

Angie Cooper 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Paper bills

Hi angiemaecooper6,

 

You can change your bill delivery option in your Telstra My Account.

https://www.my.telstra.com.au/myaccount/home

 

Although the below link is titled how to receive email bills, you'll see in the picture that you would choose either the 3rd or 4th option to receive a paper bill.

https://www.telstra.com.au/support/category/account-billing/telstra-24x7-my-account/change-from-pape...

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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1 REPLY 1
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Paper bills

Hi angiemaecooper6,

 

You can change your bill delivery option in your Telstra My Account.

https://www.my.telstra.com.au/myaccount/home

 

Although the below link is titled how to receive email bills, you'll see in the picture that you would choose either the 3rd or 4th option to receive a paper bill.

https://www.telstra.com.au/support/category/account-billing/telstra-24x7-my-account/change-from-pape...

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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