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Tibbso
Level 1: Cadet

S10+ 5G free upgrade issues.

What is this nonsense I am being told in store that my service has not been enabled for the free 5G upgrade and that it is taking until 7th June to correct?

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3 REPLIES 3
Level 22: Superhuman
Level 22: Superhuman

Re: S10+ 5G free upgrade issues.

Have you received your new S10 Plus? The current S10 Plus ins't 5g compatible and from my understanding when the S10 Plus 5g is avaliable you return your current S10plus and are given an S10 Plus 5g that can use the 5g network.
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Level 24: Supreme Being
Level 24: Supreme Being

Re: S10+ 5G free upgrade issues.

You had to sign up for a plan with the S10+ by the end of April. If you signed up after the 29th of April it wouldn't be eligible for the free upgrade to the S10 5G.

If you were eligible you should have received an SMS with the upgrade confirmation.

The other half just upgraded theirs today in a store and they just looked at the SMS then went into the account and did the update.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Support Team
Support Team

Re: S10+ 5G free upgrade issues.

Hi @Tibbso

 

Has it been clarified if you were eligible for the Galaxy S10 5G upgrade as you took up the S10+ during the promotional period? 

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