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NswNorth
Level 2: Rookie

Telstra 4GX Plus (ZTE Blade A462) Randomly Restarts

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I am really unimpressed, this phone has nearly KIILED my wife. Lunch time Monday 26th March alone in the scrub where we live she suffered a heart attack, did this useless phone work no, she tried to call an ambulance with it all it would do is show the stupid Telstra Logo and loop with a reboot show the logo reboot continuously,  So the end result was her sitting in the scrub for 8 hours waiting either to die or for me to come home which was not until after 20:30 pm, What does telstra say about this and what is Telstra going to do about it. Pretty disgusted and angry. 

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NswNorth
Level 2: Rookie
Accepted Solution

Re: Telstra 4GX Plus (ZTE Blade A462) Randomly Restarts

SR 1-1481179109303

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4 REPLIES 4
Telstra (Retired)
Telstra (Retired)

Re: Telstra 4GX Plus (ZTE Blade A462) Randomly Restarts

Hi NswNorth,

 

We take these sorts of claims really seriously and are very sorry to hear about what has occurred.

 

Please complete the following link: www.telstra.com/24x7help and reply back with the SR reference number so we can assist further.

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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NswNorth
Level 2: Rookie
Accepted Solution

Re: Telstra 4GX Plus (ZTE Blade A462) Randomly Restarts

SR 1-1481179109303

View solution in original post

Telstra (Retired)
Telstra (Retired)

Re: Telstra 4GX Plus (ZTE Blade A462) Randomly Restarts

Thanks you for this NswNorth. I have passed this on to a case manager to call ASAP. This may take 2 to 5 business days sorry. 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

NswNorth
Level 2: Rookie

Re: Telstra 4GX Plus (ZTE Blade A462) Randomly Restarts

ok i will wait and see.

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