Level 2: Rookie

Telstra Essentails Plus pre paid mobile phone sms issues


Hoping someone can help me before I lose my patience with the new telstra essentails plus pre paid mobile phone I bought. For some reason, it will not send sms. It did last night, but now it doesn't. I've tried everything I can think of, with no success and am now starting to think that a piece of waxed string between two empty tins would be a more reliable form of communication. Please help, if you can. Thanks

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Telstra (Retired)
Telstra (Retired)

Re: Telstra Essentails Plus pre paid mobile phone sms issues

Hi scepticalperson, I apologise for the delayed response, can i ask if the issue is ongoing?

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Level 2: Rookie

Re: Telstra Essentails Plus pre paid mobile phone sms issues

Yes, the issue is still ongoing. After a total of ten hours spent speaking 24/7 live chat, a visit to my telstra store to get a replacement sim, two hard resets, one soft reset and completed checks ad nauseum, my phone still will not send texts and each time I try to call out, a recorded message says I have no credit, when in fact, I have over thirty dollars worth still available. I'm going back to the telstra store this afternoon to fight it out with them.

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