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Howe_129084e5
Level 1: Cadet

Telstra F327S Phone - call busy message instead of going to voicemail

We have a new F327S phone and have set up the voicemail message.  However, if we are on the phone and another call comes through, they get the "busy" message and it does not send them to voicemail.  We want anyone that calls while we are already on the phone to go straight to voicemail; we don't want to tell them to call back.  I can't find any settings that will permit this.

Can someone please advise?

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2 REPLIES 2
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra F327S Phone - call busy message instead of going to voicemail

Check if Call Waiting is active on the phone

http://www.ztemobiles.com.au/downloads/User_guides/F327S_Help.pdf
page 15
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
Howe_129084e5
Level 1: Cadet

Re: Telstra F327S Phone - call busy message instead of going to voicemail

Thank you so much! We have done that and tested it and now it asks the person to leave a short 10 second message that will be delivered as a text message. I now can't see any options to push them to voicemail instead of the 10 second message delivered as text. Any ideas. I've just gone through all the voicemail setup options also and nothing there either...

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