Telstra dropouts

[Fedup20]

Haven't been able to receive or make calls on my mobile for several days

[ProfessorPhone · Accepted solution]

The reality is that it's more likely to be your phone/service/sim  than the Telstra network.

Is it just in one location?

Please can you compare with a friend/relative/neighbour to eliminate your phone and advise back.

Thanks

[Fedup20]

The problem is only at my home address

[ProfessorPhone]

Please can you compare with another Telstra phone and advise back. Thanks

[Fedup20]

Unable to ask neighbours all working, my partner and I both have mobile phone and both of them are unable to make or receive phone calls. Visitors yesterday had same problem with their phone connections while here

[ProfessorPhone]

Presuming that the people you speak of are all with Telstra, it appears that your coverage has changed.  If you were able to make and receive phone calls even with a minimal signal a few days ago, something has apparently changed.

Have a  look at Telstra Outages, https://outages.telstra.com.au/

[Fedup20]

All ready done that and yes everyone had a Telstra phone, it appears no one can help, the only response I got from Telstra is that it's a ongoing problem, therefore I am paying for a service I cannot use and I have no landline!! And no after checking for outages was informed there were none in this area!!

[MattyC]

Appreciate your patience in this, Fedup20. Sorry for the frustration. Has this since come good, or is it an ongoing issue? - Matthew.