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Ontheroad
Level 2: Rookie

Unable to download mms using wifi

Hi we have a Samsung and a HTC. When under wifi neither will send or download MMS.

As soon as we switch on mobile data it will both send and receive and download. Is this normal? We can use internet on both using wifi. 

Thanks

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4 REPLIES 4
Level 23: Superhero

Re: Unable to download mms using wifi

Hello 

Yes...its "normal" functioning as Telstra require. This restriction has been raised also by other customers.

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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
Level 24: Supreme Being
Level 24: Supreme Being

Re: Unable to download mms using wifi

I have found on my Galaxy S9 that mms still works when WiFi calling is enabled. The mms message arrive with the txt but any attached data files missing. It takes several hours to over a  day for any images to arrive. I have never tried sending a mms I prefer to use email.

Ontheroad
Level 2: Rookie

Re: Unable to download mms using wifi

Thankyou, yes I have activated wifi calling on my husbands Samsung but still it doesnt work. Both phones are a few years old but it seems it is a Telstra thing that limits this function. At least I will stop trying.

Level 22: Superhuman

Re: Unable to download mms using wifi

Yep, this is normal.

MMS uses mobile data for delivery. It's the architecture of the service.

 

If your phone is capable of RCS, then this will change.

https://crowdsupport.telstra.com.au/t5/News-Feed/Telstra-Messaging-FAQs/ba-p/713814

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