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Fi12
Level 1: Cadet

$75 Telstra Box Office Credit Voucher Number missing

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Trying to redeem my credit for box office movie - when i click on
redeem, it asks for the voucher code. Any idea where i can find it?

 

I activated the $75 offer in July and it's sitting in my account, I just can't use without a voucher number.  I didn't receive one.

 

I''ve been on Live Chat which then directed me to a 1800 number.

The gentleman said it was being escalated and I would receive a call within 24 hours

and a text.  I've received neither.

 

Thank you.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: $75 Telstra Box Office Credit Voucher Number missing

The credit that you get from Telstra Plus does not have a voucher number. Just leave that field blank. The form is just poorly designed. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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5 REPLIES 5
Telstra (Retired)
Telstra (Retired)

Re: $75 Telstra Box Office Credit Voucher Number missing

Hi Fi12, 

 

Thanks for using Crowd Support and sorry to hear your Credit Voucher number is missing. Be best to give 1800 502 502 a call and talk to Telstra Box Office Support so we can correct see if there is any update on this for you.  

 

Let us know if you have any trouble there though. 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Fi12
Level 1: Cadet

Re: $75 Telstra Box Office Credit Voucher Number missing

Hi Iain_T,

 

Yes i called 1800 502 502 last week.  I spoke to someone for over half an hour, they couldn't work it out and he was escalating my case.  He assured me I would receive a call within 24 hours as well as a text which I could call him back with.  I received neither.

 

Thanks heaps

 

Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: $75 Telstra Box Office Credit Voucher Number missing

The credit that you get from Telstra Plus does not have a voucher number. Just leave that field blank. The form is just poorly designed. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Fi12
Level 1: Cadet

Re: $75 Telstra Box Office Credit Voucher Number missing

Thank you Jupiter.

 

I have tried to leave the field blank. It won't let me continue/use the credit

without a voucher number.

 

 

Fi12
Level 1: Cadet

Re: $75 Telstra Box Office Credit Voucher Number missing

Hi Jupiter,

 

ok now I've tried to go through and purchase through the actual movie function and the credit seems to be sitting there ready to purchase without a voucher number.

 

Thank you for your help.

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