Level 1: Cadet

Bigpond Movies, pin issue.

I'm having issues renting movies on Bigpond.

I have a pin that has been working fine until yesterday, every time I enter the pin it says incorrect.


Yes, I have tried to reset the pin, but it says that the password is incorrect. 


Just to clarify, I have the right password, and the pin I'm entering is the correct one.

I can log on and off the bigpond account without any issues, only when I try to purchase movies, it says that the pin and password are both wrong.


I rang bigpond and they couldn't help me. Someone from tech department? is going to contact me in the next 10 days....

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Support Team
Support Team

Re: Bigpond Movies, pin issue.

Hi cocomo, 


Sorry to hear of the pin issue there. Is this specifically when using BigPond Movies on the T-Box or another device? 

Does it have this issue across different devices? 

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Level 1: Cadet

Re: Bigpond Movies, pin issue.

We have been having the same issue when trying to purchase a movie. Bigpond wont except our pin.

Tried calling Bigpond movie support waste of an hour, on hold, gave up. Emailed instead waiting for a reply.

Very frustrating, family annoyed on holidays can't watch movies. 


Level 1: Cadet

Re: Bigpond Movies, pin issue.

The same is happening to me, and has been happening for months. It's high time this got fixed, Telstra. I have wasted hours on this problem.

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