Level 1: Cadet

Bigpond movie purchased not playing

Good morning- Happy Sunday
For the past few days I cannot
- access any titles on my bigpond titles( Brooklyn 99 or modern family).
- access a movie I purchased last night it won’t download or play.
- it is not the internet connection as I am able to watch Netflix and other apps on the same tv.
- I cannot even watch trailers of movies.
- they get halfway through downloading and just get stuck there.

Please help!

Thank you

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Telstra (Retired)
Telstra (Retired)

Re: Bigpond movie purchased not playing

Hi @HarriJesse


I apologise for the frustration and inconvenience caused by your BigPond Movie issues. I recommend contacting the support team who can investigate and discuss further. 


BigPond Movies support is available on 1800 502 502 (open 11am - 10pm AEST, seven days a week except Christmas Day.) Or via email at

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