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RAlexander
Level 1: Cadet

Bigpond movie won't load

Movie won't load
Tried 6 times
Waited 20min
Not happy about paying for something we cant view

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3 REPLIES 3
Support Team
Support Team

Re: Bigpond movie won't load

Hi RAlexander. Really sorry to hear of your frustrating experience. 

Did you end up getting the movie? Is your internet speed otherwise okay?

I'd like to hear that we've got some clarification on the issue you've had tonight.
- Matthew.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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RAlexander
Level 1: Cadet

Re: Bigpond movie won't load

Hi mat
Never got it to load watched netflex instead, so I'll assume our internet speed is ok.
Not wanting to pay for this movie on my bill, how do I ensure the costing is removed?
PS big pond movie is only new for our family - they are not keen to use it again. Big disappointment. - Sunday night family movie night.
Support Team
Support Team

Re: Bigpond movie won't load

Understand it's disappointing. Best to speak to the livechat billing team here -  http://tel.st/hsc3
Please let us know how you get on - Matthew.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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