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Marvin12
Level 1: Cadet

Bigpond movies loading issues

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Unable to load movies successfully each time we purchase, we are on a smart TV. I habe had to have a refund as a movie disappeared 2 days after ordering without watching and now more issues. Very unhappy as money is taken immediately without it successfully loading, everything else works for us, Netflix etc. Please help
1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Bigpond movies loading issues

Bigpond movies doesn't work on most Smart TVs any more, so that may be the problem. Try updating the app and see if that fixes it (or the app might disappear completely if your TV is no longer supported).
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Bigpond movies loading issues

Bigpond movies doesn't work on most Smart TVs any more, so that may be the problem. Try updating the app and see if that fixes it (or the app might disappear completely if your TV is no longer supported).
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Support Team
Support Team

Re: Bigpond movies loading issues

Hi @Marvin12

 

Thanks for reaching out. 

 

I recommend speaking with our team on 1800 502 502 (Monday-Friday1pm - 10pm AEST, Saturday1pm - 10pm AEST, Sunday1pm - 10pm AEST) and they will be able to look into why you're having issues with Bigpond Movies. 

 

Let me know how you go. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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