Bigpond movies

[Chablamei]

We always watch bigpond movies and on 10/11 it’s was asking me to re-add a payment method and then it wouldn't work. I tried my credit card/debit card and even tried Hubby's card, but nothing would work, now our bank account has been charged $1.00 seven times due to this, we'd like a refumd Thank-you.

[Chablamei]

*Refund*

[Big_Dan · Accepted solution]

Hi Chablamei, welcome to CrowdSupport.

The $1 is a temporary charge made to confirm the details entered, and will be reversed once the card is confirmed completely. The additional 6 should also be reversed of their own accord.

Have you since been able to watch movies or are you still having difficulty? If you need further assistance fire an email off to help@bigpondmovies.com, they'll get you sorted out

[Jodes1973]

I have been using bigpond movies on my Telstra t box for sometime now. Recently it has stopped working and saying there’s a problem with the account. I changed payment system to CC but still not working and there is a charge that shouldn’t be there as nothing is working.