I am contesting the legitimacy of this invoice below. I will not pay it as I did not authorise this transaction. Will you please assist in identifying how this has occurred and remedying asap?I am happy to close or delete any Telstra or Bigpond related accounts if required. I await your response.
Please correspond via email address as iw ill not be monitoring this platform
|Hi KLINTON MASON,
Thanks for choosing the following title(s) from BigPond® Movies:
THINGS YOU NEED TO KNOW: - If you're not a Telstra Home Broadband customer, please be aware that you may be charged for data under your agreement with your internet access provider. - Information related to the estimated Download time and Data Volume is published on each Synopsis page for each title (i.e. the page that tells you information about the duration, director, synopsis, actors, stars, genres, etc). - A $1 pre-authorisation check will be performed when new credit card details are entered. This is not a charge, but simply a test to determine the credit card is active. For rentals: - Expiry Period is the timeframe you have to start viewing the content once rented, between 7 and 30 days depending on the content type. After this period, the content may be deleted from your device and you will not be refunded. For Telstra Thanks titles, the Expiry period is 28 hours once rented. - Viewing Period is the time available once you've commenced viewing a title to complete viewing it, which in most cases is 48 hours depending on the content type. What does "Buy" mean? - You can stream this title as often as you like using your BigPond Movies account for as long as we have the right to make the title available to you. For more on this, see the FAQs in your Telstra TV menu or visit bigpondmovies.com/support.
From the BigPond Movies Team
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
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