PNM10
Level 2: Rookie

Box office. Telstra plus

Answered
I've just rented a movie from Telstra TV box office and cannot play the movie.

I receive a playback error ... Tree...

Any suggestions?
1 ACCEPTED SOLUTION

Accepted Solutions
PNM10
Level 2: Rookie
Accepted Solution

Re: Box office. Telstra plus

Hi Matty,

 

The error reads: Playback Error Content Tree response invalid ( no key for: na)

 

The movie doesn't launch.

 

All other streaming works per usual.

 

Running iOS on a device no more than 18 months old.

 

Many thanks for your help.

 

PNM10

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16 REPLIES 16
Support Team
Support Team

Re: Box office. Telstra plus

Sorry to see. Does the movie start, then stop or does it not launch at all? What specifically does the error message say? 

Do other apps load up and play other content okay? youtube, for example? - Matthew.

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PNM10
Level 2: Rookie
Accepted Solution

Re: Box office. Telstra plus

Hi Matty,

 

The error reads: Playback Error Content Tree response invalid ( no key for: na)

 

The movie doesn't launch.

 

All other streaming works per usual.

 

Running iOS on a device no more than 18 months old.

 

Many thanks for your help.

 

PNM10

347elijah
Level 2: Rookie

Re: Box office. Telstra plus

I have same problem, playback error
Content tree response invalid( no key for : na)
Support Team
Support Team

Re: Box office. Telstra plus

Thanks for clarifying. How long has this been going on? - Matthew.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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PNM10
Level 2: Rookie

Re: Box office. Telstra plus

High Matty,

This is the start of the 3rd day of the issue.

Cheers
Horhey
Level 2: Rookie

Re: Box office. Telstra plus

I have exactly the same problem an error. Pls help
Horhey
Level 2: Rookie

Re: Box office. Telstra plus

Hi,
I can not watch a video I just rented. The following error appears on my screen “, playback error
Content tree response invalid( no key for : na)”

Please help
Horhey
Level 2: Rookie

Play back error

Hi,
I can not watch a video I just rented. The following error appears on my screen “, playback error
Content tree response invalid( no key for : na)”

Please help
Level 25: The Singularity
Level 25: The Singularity

Re: Play back error

Calling support on 1800 502 502 would be the best idea.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
PNM10
Level 2: Rookie

Re: Play back error

Thanks
Sarah865
Level 1: Cadet

Re: Box office. Telstra plus

Did you end up getting it to work? I’m having the same issue and my rented movie will expire soon!
Rooboy42
Level 1: Cadet

Re: Box office. Telstra plus

I had the same problem, what was the resolution?
Support Team
Support Team

Re: Box office. Telstra plus

Hi @Rooboy42,

 

I would recommend speaking to our Telstra TV Box Office team about this on 1800 502 502. They are the experts on these issues.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Smithz1
Level 1: Cadet

Re: Box office. Telstra plus

It seems pretty clear that a lot of people (me too) are having this issue so would it be so hard to actually post a resolution instead of steering us all to a call centre number?

 

Level 25: The Singularity
Level 25: The Singularity

Re: Box office. Telstra plus

@Smithz1 

Here is the resolution.

Crowdsupport is not an official Telstra support channel.

You need to call Telstra TV Box Offfice Technical Support on 1800 502 502.

Nobody here has access to the systems required to rectify the issues you are describing. Only tech support does..

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Ed321
Level 1: Cadet

Re: Box office. Telstra plus

The problem is fixed I was told by Telstra Box Office by buying and renting SD movies.

They told me HD movies have a licensing issue.

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