Level 1: Cadet

Content Tree Response Invalid

Trying to play movie i have downloaded and getting: Playback Error- connect tree response invalid no key for na
Trailer for movie plays and old movies i have downloaded play. Doesn’t work on ipad or phone.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: Content Tree Response Invalid

Hi @Helanala


Sorry to hear of the frustration.

I would recommend speaking direct with our Bigpond Movie team on 1300 206 622


Once connected they can help assist to see what can be done for a resolution.


Please let us know how you get on.


- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit