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Gabe123
Level 1: Cadet

Content Tree Response Invalid

Im getting this error when trying to play Captain Marvel

 

Have been getting it for a few days now, Happens on my ipad and my iPhone.  have tried removing and reinstalling the ap

 

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3 REPLIES 3
Support Team
Support Team

Re: Content Tree Response Invalid

Thanks for coming through, Gabe. Is this just Captain Marvel, or are other movies similarly affected? - Matthew. 

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Tinkers19
Level 1: Cadet

Re: Content Tree Response Invalid

Hi we are having the same issue with this movie on an iPad . Was able to watch another movie last night with any issues
Support Team
Support Team

Re: Content Tree Response Invalid

Thanks for clarifying.

 

You may want to try removing the app and restarting the iPad before reinstalling the app, to see if this makes a different to the issue. If not, you may want to report this to our Telstra TV Box Office support team by calling through on 1800502502, they are available from 1PM to 10PM AEST every day.

 

Please let me know if this helps.

 

-Kieran

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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