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F080361
Level 1: Cadet

Error in Bigpond Movies app on iOS

Everytime i go to play a movie I get this error - "unexpected error in rights aquisition"

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12 REPLIES 12
Support Team
Support Team

Re: Error in Bigpond Movies app on iOS

Hi F080361,

 

Sorry to hear of the BigPond Movies app error on iOS there. 

Is this a recent issue, and has been ok previously? 

Have you updated the iOS at all? Which device are you using? 

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CaraJane
Level 1: Cadet

Re: Error in Bigpond Movies app on iOS

I'm getting this same error using an iPad
Support Team
Support Team

Re: Error in Bigpond Movies app on iOS

Hi CaraJane, 

 

Has there been any changes to your iPad recently? 

Have you been able to remove and re-add the BigPond Movies app? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Jo1301
Level 2: Rookie

Re: Error in Bigpond Movies app on iOS

I get the error below, latest app version, iOS 10.1.1, installed app tonight

IMG_0239.PNG

M_V
Level 1: Cadet

Re: Error in Bigpond Movies app on iOS

I get the same message. Only just downloaded the app on IOS. Before the playback error message I also get a message saying it may cost me extra for data. I thought it was unmetered???

Golfchief
Level 1: Cadet

Re: Error in Bigpond Movies app on iOS

I am receiving the same error, (Playback Error onDrmWorkflowError) interestingly in my library the movies are marked as "Expired at 10:00am, Thursday 01 Jan. 1970". I removed the BigPond movies app and reinstalled and still get the same error.

JONOII
Level 2: Rookie

Re: Error in Bigpond Movies app on iOS

I am having exactly the same problem on my iPhone 6 plus, hopefully there's a fix on the way.

Support Team
Support Team

Re: Error in Bigpond Movies app on iOS

Thanks for letting us know about this issue affecting the BigPond Movies App. I would recommend reporting these issues to our BP Movies team on 1800 502 502 and they can investigate further for you.

 

Operating hours:

 

Monday - Friday 
9:30am - 11pm AEST

Saturday 
11am - 11pm AEST

Sunday 
12pm - 10pm AEST

 

Let me know how it goes and if you need any further assistance. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Cboltz
Level 1: Cadet

Re: Error in Bigpond Movies app on iOS

I am also having the same issue and I just purchased a tv show that I am unable to watch 'ondrmworkflowerror' on the app.

Mel_85
Level 1: Cadet

Re: Error in Bigpond Movies app on iOS

I am also having this same problem on both iPad and iPhone. Both latest IOS and app newly downloaded (no updates available)

 

RDM2
Level 1: Cadet

Re: Error in Bigpond Movies app on iOS

I get same play back error "onDrmWorflowError"
Do we get a refund/credit on movie rental?
Telstra (Retired)
Telstra (Retired)

Re: Error in Bigpond Movies app on iOS

Hi RDM2

 

If you speak with our BigPond Movies Team on 1800502502, or via help@bigpondmovies.com we will be able to organise a credit for you. 

 

Sorry for the inconvenience. 

 

Kind Regards 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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