barrie1947
Level 1: Cadet

HDMI streaming of BigPond movies

I have downloaded a BigPond movie to my iPad but it won’t allow me to play it using the Apple HDMI cable. I can see everything else on the iPad but it won’t show the movie. Frustrating.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Level 24: Supreme Being
Level 24: Supreme Being

Re: HDMI streaming of BigPond movies

That is not uncommon with streaming services from tablets/mobiles as the protected content often has restrictions that prevent casting the content using things like airplay or HDMI adaptors. Usually based on the rights agreements.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

barrie1947
Level 1: Cadet

Re: HDMI streaming of BigPond movies

Thanks. I am travelling in a van around Australia and need a solution that allows me to watch downloaded movies offline. I can watch Netflix content offline using the same method. I don’t see why BigPond imposes such restrictions. I’ve paid my money for the movie but can’t watch it. Annoying.
Highlighted
Support Team
Support Team

Re: HDMI streaming of BigPond movies

Hey barrie1947,

 

From the information via the BigPond Movies service, you will not be able to watch a movie that has been downloaded when you are offline with the mobile device or Tablet. This can be located in the 'Help' section at

 

https://tel.st/4yvpd

 

This is listed under the heading 'Can I view a title from BigPond Movies when I'm Offline'. 

 

You can also get further contact details for this team if you require any further assistance with this.  

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now