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alidmnd
Level 1: Cadet

If I accidentally got a HD movie and I want an SD movie how can I change that?

Made a complaint through the right channels no one got back to me. Kept getting txts saying someone would but no one did.

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2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity

Re: If I accidentally got a HD movie and I want an SD movie how can I change that?

Did you call 1800 502 502 and speak to Telstra TV Box Office support?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Support Team
Support Team

Re: If I accidentally got a HD movie and I want an SD movie how can I change that?

Hello @alidmnd, I am sorry if you selected the incorrect title via Telstra Box Office. I'm not sure why this would be a complaint situation however? If you speak with Box Office support they may, as a once off goodwill gesture, allow you to hire the correct title and refund the HD copy, but as this was not a Telstra error I cannot guarantee this outcome for you. Please contact Box Office support directly as Jupiter has supplied, to discuss your options.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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