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Indiepop
Level 1: Cadet

Movie not loading....again

Downloaded movie last night. 75% loaded.
Gave up

Today, logged in again. Selected movie from my library. 75% loading. Still not loaded 1hr later!

Can view it on my phone ok... but not wanting to watch an 1hr+ long movie in my phone.

Please help.

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5 REPLIES 5
Support Team
Support Team

Re: Movie not loading....again

Hi Indiepop,

 

is this a BigPond Movie you tried to download?

-Ern

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Keddo84
Level 1: Cadet

Re: Movie not loading....again

We are having the same problem right now. We have just signed up to Bigpond movies and this is not a good start. We wont be able to watch it tomorrow which means we have rented this movie dor nothing.
Support Team
Support Team

Re: Movie not loading....again

Hi Keddo84,

disappointing to read that you are having difficulty with watching a BigPond movie.
What device are you using and how is the device connected to your gateway/modem?

-Ern

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Sophie10
Level 1: Cadet

Re: Movie not loading....again

Hi!
I’m also experiencing the same problem, rented a movie and it’s only loading to 75%. Trying to watch on an LG smart tv.
Support Team
Support Team

Re: Movie not loading....again

Hi Sophie10,

 

Please contact Bigpond Movies on 1800 502 502 and they will look into this further.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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