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Grant1969
Level 3: Gumshoe

Movies not surround as they used to be??

I have tried emailing support twice as I was told to do, I have called the number and got an answering service, does anyone work at Telstra/bigpond movies anymore. I have heard nothing for nearly two weeks. This is not a service anyone should be paying for.

 

Problem:

No longer have the surround sound from movies naymore, except one movie I stumbled accross "Haywire", it comes through in an acceptable surround sound. what has chnaged since the recent T box / movies app upgrade.

As others are finding, it is slow, clunky of which I could put up with but inferior sound, that is unacceptable.

It was good before, what has happened.

 

Does anyone have the same issue with sound?

 

Grant

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4 REPLIES 4
Telstra (Retired)
Telstra (Retired)

Re: Movies not surround as they used to be??

I haven't heard anyone experiencing difficulties with the audio since the changes. Can you go into the Audio Settings on your T-Box and confirm if it is set to Standard or Dolby Digital?

 

- Shelly

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Grant1969
Level 3: Gumshoe

Re: Movies not surround as they used to be??

I have tried both, currently DD.

Telstra (Retired)
Telstra (Retired)

Re: Movies not surround as they used to be??

Hi Grant1969,

 

Just to confirm, you are connecting your audio through the optical cable or just using the HDMI?

 

- AlistairQWA

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Grant1969
Level 3: Gumshoe

Re: Movies not surround as they used to be??

TYried both, nothing, except that one movie, very strange. Although other posts do say no surround sound with BP movies so I think it has changed. Very dissapointed. I am trialing another movie midian at the moment and would encourage all to do the same.

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