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I'm sorry to hear of the issues with this movie not streaming correctly and apologise for any inconvenience this has caused What was app that you were using to try and have this movie streamed as in was this the Telstra Box Office service via the Telstra TV App?
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Mines exactly the same, thru the Box office app with a S10.
Worked ok, if you call no HD support etc ok, until last week. Now it's f******